customer experience
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Supplier News 8 DecPlatform launched to help dealers develop longer customer relationships
A new technology platform has been launched to help dealers drive longer customer relationships and greater lifetime value.
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Opinion 7 DecAccessibility is key to any progressive car dealer's reputation, opinion
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker responds to a recent AM webinar, concluding that accessibility is now the key ingredient for any car retailer's reputation.
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Car Dealer News 1 DecSytner Group and Rolls-Royce offer luxury London day-out to ‘real-life hero’
Sytner Group has teamed up with luxury car franchise partner Rolls-Royce Motor Cars to offer a real-life hero the chance to experience an all-expenses day out in London.
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Market Insight 24 Nov
Almost half car buyers plan to purchase before end of 2021
Almost half of in-market car buyers expect to make a purchase before the end o the year, according to research from What Car?.
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Opinion 16 NovCOVID protocols have helped convince customers that car dealers really care
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker reflects on the positive impact that COVID-19 safety measures have had on customer experience in car retail.
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Latest News 10 NovLeveraging data can hand power back to car dealers, says Salesforce
Automotive retailers that can leverage their customer data will be best placed to face any future challenges with the automotive retail model, according to customer relationship management (CRM) specialists Salesforce.
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Latest News 10 NovCustomer feedback and loyalty under the spotlight at AM Live
The link between customer feedback and how this can drive loyalty will be explored in depth as part of Reputation's Operational Excellence session at AM Live tomorrow.
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Opinion 22 OctDon’t operate online car retail in the dark, opinion
Niall Fitzgerald, a former CEO of Unilever, once said, “Data makes your briefcase heavy. Insight makes you rich.” It’s an approach that will guide the rapid advancement of online automotive retail.
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Car Dealer News 21 OctVanarama wins seven UK Customer Experience Awards after e-commerce investment
Vanarama has beaten the likes of BT, Vodafone and DHL Supply Chain to no fewer than seven gold awards at UK Customer Experience Awards.
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Talent & People 19 Oct8 Questions to… W R Davies Motor Group DS Automobiles concierge Dean Brown
In the latest of AM’s ‘8 Questions to…’ series, we chatted to W R Davies Motor Group’s DS Automobiles Stafford dealership concierge Dean Brown.
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Digital Marketing 18 OctSnows Motor Group tops online Reputation rankings alongside Hyundai
Snows Motor Group emerged from Reputation’s 2021 Auto Report to secure top place in the rankings of UK car retailers by online reputation – with Hyundai the leading car manufacturer.
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Latest News 15 OctAM webinar: ‘Reputation can be the difference between success and failure’
Reputation is proving “the difference between success and failure” for car retailers navigating a period rocked by vehicle supply shortages in a market buoyed by strong consumer demand.
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Car Dealer News 30 SepAM Awards 2021 winner: Best Online Consumer Experience, Peter Vardy Group
The AM Awards judges voted Peter Vardy Group as winner of the 2021 event’s Best Online Consumer Experience.
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Car Dealer News 28 SepAM Awards 2021 winner: Best in Customer Service, Accrington Garages Vauxhall
Accrington Garages Vauxhall leveraged its family-run ethos to claim the AM Awards 2021’s Best in Customer Service accolade.
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Car Dealer News 24 SepAM Awards 2021 winner: Best Dealership, Steven Eagell Toyota Milton Keynes
Constant evolution and improvement of the Milton Keynes Toyota retail formula were recognised by judges as Steven Eagell’s flagship site was named Best Dealership at the AM Awards 2021.
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Market Insight 22 Sep4 in 5 car buyers prefer dealership purchase, Vertu survey finds
Fewer than one in five consumers are happy to buy a car remotely after only watching a personalised video or a live virtual walkaround, new consumer research has found.
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Digital Marketing 14 SepDealers urged to review digital marketing's geographic reach
JudgeService is urging dealers to increase their digital marketing reach to attract the increasing number of car buyers prepared to travel further to visit showrooms.
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Car Dealer News 8 SepPorsche top for sales, Lexus top for service, Driver Power research finds
Consumers love Porsche's sales experience the most in the UK, according to Driver Power annual research published by Auto Express today.
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People News 11 AugVertu targets 'customer centric sales' under new sales director Steve Rowe
Vertu Motors has appointed Steve Rowe as its new group sales director as is recruits 50 new head office employees to improve online sales and customer relationships.
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Opinion 10 Aug
Agency shift to have ‘profound impact’ on car dealerships, opinion
In his latest opinion column for Automotive Management (AM), professor Jim Saker considers the ‘profound impact’ of a shjift to agency-style franchise agreements for car retailers.
