customer experience
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Manufacturer 16 SepTTEC to operate Volkswagen Group customer service from new Leeds facility
Volkswagen Group’s new customer contact centre is set to be operated from a new 22,000 square-foot facility in Leeds after its appointed US service operator TTEC to operate the service.
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Retailing 16 SepThe carmakers' role in the social distanced car sales experience
OEMs are playing their part in the recovery of car sales since the COVID-19 lockdown and want to see showroom standards and the customer experience maintained.
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Retailing 16 Sep
Dealerships re-evaluate how best to interact with customers
UK motor retail relies on the 'magical touches' in the car buying experience but Jemca Toyota, Luscombe Suzuki and Devonshire Motors explain how they're adapting during the COVID-19 pandemic
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Retailing 16 SepHow dealers' customer experience has adapted to social distancing
UK car dealers Perrys, Gravells and Clive Brook Volvo discuss the strain of continuing to delight customers and trade profitably in a new COVID-19 socially distanced world.
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Digital Marketing 14 SepAuto Atai enters UK automotive marketing and training sector
Auto Atai has launched as a new business offering marketing and customer experience training programmes aimed at UK dealer groups.
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Supplier News 19 AugMore customer flexibility as Santander offers dealers eSign Plus
Santander Consumer Finance has launched an extension to its eSign system which helps dealer partners give customers choice of where they sign the finance contract.
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Digital Marketing 22 JulLow Cost Vans unveils first TV advertising campaign
Low Cost Vans has unveiled the launch of its first ever television advertising campaign through Sky Media’s SME Support Scheme.
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Market Insight 12 JunA third of car buyers remain cautious about visiting dealerships, survey reveals
Auto Trader research has said that a third of car buyers remain cautious about visiting a dealership, despite healthy levels of demand which look set to continue.
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Manufacturer 15 AprLexus tops Driver Power car owner satisfaction survey in 2020
Lexus has topped the rankings of the Auto Express Driver Power customer satisfaction survey for a fourth consecutive year – beating Kia and Subaru to top spot in 2020.
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Digital Marketing 5 Mar
Vertu Motors secures Channel 4 Formula One TV sponsorship deal
Vertu Motors’ Bristol Street Motors and Macklin Motors car retail groups will race on to television screen across the UK as part of a Formula One sponsorship deal with Channel 4.
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Digital Marketing 25 FebRolls-Royce launches ‘most exclusive Members’ Club in the world’
Rolls-Royce Motor Cars is serving up experiences including backstage access to the Grammys and Academy Awards and exclusive access to the Olympics and Wimbledon as part of Whisper - the ‘most exclusive Members’ Club in the world’.
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People News 19 FebInvesting in women can lead to customer experience boost for dealers, says CDK Global
Research by CDK Global has shown that dealers that invest in attracting more women to work at their businesses see a customer experience boost.
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People News 1 JulVolkswagen Group UK appoints new customer experience director
Volkswagen Group UK is aiming to ensure “continued quality and customer satisfaction” with the appointment of Nick Ratcliffe as its new customer experience director.
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Car Dealer News 14 JunAston Martin Cambridge hands over DBS 59s at 24 Hours of Le Mans
Jardine Motors Group’s Aston Martin Cambridge dealership has headed to Le Mans 24 Hours race weekend to deliver a special handover experience to buyers of 24 Superleggera-based DS 59 coupes.
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Car Dealer News 16 AprRMB Darlington scores social media success with Max Coates Megane RS handover video
RMB Darlington’s general manager Paul Walker has achieved staggering traction on LinkedIn, with a video of a special surprise handover featuring racing driver Max Coates.
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Opinion 20 MarMotor retail is lagging behind other sectors in customer engagement - a guest opinion
Andrew Jackson, head of relationships and sales, CPP UK, on why he thinks the automotive sector is lagging behind other sectors when it comes to driving customer engagement and retention.
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Car Dealer News 31 JanHorizon Magna Motor Group opens revamped Nissan Dorchester showroom
Horizon Magna Motor Group officially opened the doors of its refurbished Nissan Dorchester dealership at an event attended by 170 customers and VIP guests.
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Opinion 4 JanIntegrated data will drive car dealership customer experience step-change, guest opinion
David Morton, sales and solutions director at Arvato UK & Ireland, explains how car retailers and manufacturers can take advantage of the wealth of data available to them to deliver a seamless and proactive customer experience.
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Car Dealer News 12 OctInchcape UK to transform Lexus Guildford into Winter Wonderland
Inchcape UK’s Lexus Guildford dealership has invited customers to its Winter Wonderland Christmas fair in support of Alzheimer’s Society.
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Car Manufacturer News 1 OctLotus will offer greater customer experience at redeveloped Hethel HQ
Lotus is planning to redevelop its Hethel headquarters to include a customer experience centre, heritage centre and museum.
