customer experience
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Market Insight 12 JunA third of car buyers remain cautious about visiting dealerships, survey reveals
Auto Trader research has said that a third of car buyers remain cautious about visiting a dealership, despite healthy levels of demand which look set to continue.
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Manufacturer 15 AprLexus tops Driver Power car owner satisfaction survey in 2020
Lexus has topped the rankings of the Auto Express Driver Power customer satisfaction survey for a fourth consecutive year – beating Kia and Subaru to top spot in 2020.
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Digital Marketing 5 Mar
Vertu Motors secures Channel 4 Formula One TV sponsorship deal
Vertu Motors’ Bristol Street Motors and Macklin Motors car retail groups will race on to television screen across the UK as part of a Formula One sponsorship deal with Channel 4.
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Digital Marketing 25 FebRolls-Royce launches ‘most exclusive Members’ Club in the world’
Rolls-Royce Motor Cars is serving up experiences including backstage access to the Grammys and Academy Awards and exclusive access to the Olympics and Wimbledon as part of Whisper - the ‘most exclusive Members’ Club in the world’.
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People News 19 FebInvesting in women can lead to customer experience boost for dealers, says CDK Global
Research by CDK Global has shown that dealers that invest in attracting more women to work at their businesses see a customer experience boost.
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People News 1 JulVolkswagen Group UK appoints new customer experience director
Volkswagen Group UK is aiming to ensure “continued quality and customer satisfaction” with the appointment of Nick Ratcliffe as its new customer experience director.
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Car Dealer News 14 JunAston Martin Cambridge hands over DBS 59s at 24 Hours of Le Mans
Jardine Motors Group’s Aston Martin Cambridge dealership has headed to Le Mans 24 Hours race weekend to deliver a special handover experience to buyers of 24 Superleggera-based DS 59 coupes.
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Car Dealer News 16 AprRMB Darlington scores social media success with Max Coates Megane RS handover video
RMB Darlington’s general manager Paul Walker has achieved staggering traction on LinkedIn, with a video of a special surprise handover featuring racing driver Max Coates.
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Opinion 20 MarMotor retail is lagging behind other sectors in customer engagement - a guest opinion
Andrew Jackson, head of relationships and sales, CPP UK, on why he thinks the automotive sector is lagging behind other sectors when it comes to driving customer engagement and retention.
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Car Dealer News 31 JanHorizon Magna Motor Group opens revamped Nissan Dorchester showroom
Horizon Magna Motor Group officially opened the doors of its refurbished Nissan Dorchester dealership at an event attended by 170 customers and VIP guests.
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Opinion 4 JanIntegrated data will drive car dealership customer experience step-change, guest opinion
David Morton, sales and solutions director at Arvato UK & Ireland, explains how car retailers and manufacturers can take advantage of the wealth of data available to them to deliver a seamless and proactive customer experience.
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Car Dealer News 12 OctInchcape UK to transform Lexus Guildford into Winter Wonderland
Inchcape UK’s Lexus Guildford dealership has invited customers to its Winter Wonderland Christmas fair in support of Alzheimer’s Society.
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Car Manufacturer News 1 OctLotus will offer greater customer experience at redeveloped Hethel HQ
Lotus is planning to redevelop its Hethel headquarters to include a customer experience centre, heritage centre and museum.
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Car Dealer News 12 SepInchcape Land Rover King’s Lynn gives customers celebrity treatment at Burghley Horse Trials
Inchcape UK's Land Rover Kings Lynn car dealership gave potential customers the chance to chat with celebrity guests including Captain Mark Phillips, Zara Tindall and Clare Balding at the recent Burghley Horse Trials.
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Car Dealer News 8 AugInchcape Mercedes-Benz Warrington celebrates 10-year anniversary
Inchcape UK’s Mercedes-Benz dealership in Warrington has celebrated its 10-year anniversary with an event to thank customers and employees.
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Supplier News 8 AugJudgeService launches 'real-time' Micro Reviews
JudgeService has launched Micro Reviews, a new real-time review product allowing car buyers to post online feedback about their customer experience in franchised dealerships.
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Car Model News 24 JulHyundai offers free track days for i30 N hot hatch customers
Hyundai has put together a free track day driving experience for i30 N hot hatch customers at Millbrook proving ground in Bedfordshire.
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Everything you need to know about... 29 MayCustomer experience
This short film from Reputation.com gives advice to car dealers on how to manage their online reputation and improve feedback from customers.
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Car Dealer News 30 AprSecond Audi Senses event celebrates RS4 launch with Michelin-star Welsh food (gallery)
Mon Motors' Cardiff Audi dealership got a taste of the lead-generating benefits of customer events when it marked the launch of the RS4 with a Welsh food event for more than 50 VIP guests.
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Manufacturer 28 MarHyundai to develop customer experience programme with Kantar TNS and Medallia
Hyundai has appointed insight agency Kantar TNS and customer experience management software specialist Medallia to boost its customer experience programme.
