customer experience

Manufacturer 28 Mar

Hyundai to develop customer experience programme with Kantar TNS and Medallia
Car Dealer News 23 Mar

Bentley dealership Jack Barclay 'raises a glass' to refurbished showroom (gallery)
Market Insight 13 Mar

CarShop survey finds women are at ease in the showroom...but not the car buying process
Car Dealer News 26 Jan

Dekra compiles top 10 franchised dealer tips for new car sales success
Digital Marketing 2 Jan

Video adds confidence for 74% car buyers, claims CitNOW
Market Insight 22 Dec

Over a third of car buyers ‘don’t want’ face-to-face advice from car dealers
Car Dealer News 20 Oct

Unaccompanied test drives boost consumers’ opinion of dealerships, survey reveals
Car Dealer News 14 Sep

Morgan Motor Company announces inaugural dealer open day
People News 16 Aug

Volvo Car UK appointment highlights customer experience focus
Car Dealer News 18 Apr

Experience Insight takes scientific approach to staff retention
Digital Marketing 28 Mar

Auto Trader partners with Feefo for online reviews
Aftersales 20 Mar

Ford rolls out aftersales Video Check throughout network
Opinion 14 Feb

Guest opinion: Connect with customers by making your showroom social
Opinion 19 Jan

Guest opinion: sales ‘Tripping Points’ and the psychology of the sale
People News 14 Oct

EnquiryMax appoints new director of operations
Supplier News 7 Oct

AA Cars introduces ten-point Dealer Promise
Car Manufacturer News 30 Sep

Nissan MD takes response to April margin changes 'on the chin'
Digital Marketing 26 Sep

Consistency key to bridging trust divide, says Dragon 2000
Opinion 22 Sep

Guest opinion: Customer experience metrics – friend not foe
People News 2 Sep

Kia appoints new customer experience manager

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May 25, 2018 is the implementation data of the General Data Protection Regulation governing use of customer data.

Let AM help ensure you are compliant with news, insight and comment in our dedicated GDPR section – and at our February conference.

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