customer experience
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People News 1 JulVolkswagen Group UK appoints new customer experience director
Volkswagen Group UK is aiming to ensure “continued quality and customer satisfaction” with the appointment of Nick Ratcliffe as its new customer experience director.
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Car Dealer News 14 JunAston Martin Cambridge hands over DBS 59s at 24 Hours of Le Mans
Jardine Motors Group’s Aston Martin Cambridge dealership has headed to Le Mans 24 Hours race weekend to deliver a special handover experience to buyers of 24 Superleggera-based DS 59 coupes.
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Car Dealer News 16 AprRMB Darlington scores social media success with Max Coates Megane RS handover video
RMB Darlington’s general manager Paul Walker has achieved staggering traction on LinkedIn, with a video of a special surprise handover featuring racing driver Max Coates.
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Opinion 20 MarMotor retail is lagging behind other sectors in customer engagement - a guest opinion
Andrew Jackson, head of relationships and sales, CPP UK, on why he thinks the automotive sector is lagging behind other sectors when it comes to driving customer engagement and retention.
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Car Dealer News 31 JanHorizon Magna Motor Group opens revamped Nissan Dorchester showroom
Horizon Magna Motor Group officially opened the doors of its refurbished Nissan Dorchester dealership at an event attended by 170 customers and VIP guests.
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Opinion 4 JanIntegrated data will drive car dealership customer experience step-change, guest opinion
David Morton, sales and solutions director at Arvato UK & Ireland, explains how car retailers and manufacturers can take advantage of the wealth of data available to them to deliver a seamless and proactive customer experience.
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Car Dealer News 12 OctInchcape UK to transform Lexus Guildford into Winter Wonderland
Inchcape UK’s Lexus Guildford dealership has invited customers to its Winter Wonderland Christmas fair in support of Alzheimer’s Society.
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Car Manufacturer News 1 OctLotus will offer greater customer experience at redeveloped Hethel HQ
Lotus is planning to redevelop its Hethel headquarters to include a customer experience centre, heritage centre and museum.
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Car Dealer News 12 SepInchcape Land Rover King’s Lynn gives customers celebrity treatment at Burghley Horse Trials
Inchcape UK's Land Rover Kings Lynn car dealership gave potential customers the chance to chat with celebrity guests including Captain Mark Phillips, Zara Tindall and Clare Balding at the recent Burghley Horse Trials.
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Car Dealer News 8 AugInchcape Mercedes-Benz Warrington celebrates 10-year anniversary
Inchcape UK’s Mercedes-Benz dealership in Warrington has celebrated its 10-year anniversary with an event to thank customers and employees.
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Supplier News 8 AugJudgeService launches 'real-time' Micro Reviews
JudgeService has launched Micro Reviews, a new real-time review product allowing car buyers to post online feedback about their customer experience in franchised dealerships.
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Car Model News 24 JulHyundai offers free track days for i30 N hot hatch customers
Hyundai has put together a free track day driving experience for i30 N hot hatch customers at Millbrook proving ground in Bedfordshire.
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Everything you need to know about... 29 MayCustomer experience
This short film from Reputation.com gives advice to car dealers on how to manage their online reputation and improve feedback from customers.
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Car Dealer News 30 AprSecond Audi Senses event celebrates RS4 launch with Michelin-star Welsh food (gallery)
Mon Motors' Cardiff Audi dealership got a taste of the lead-generating benefits of customer events when it marked the launch of the RS4 with a Welsh food event for more than 50 VIP guests.
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Manufacturer 28 MarHyundai to develop customer experience programme with Kantar TNS and Medallia
Hyundai has appointed insight agency Kantar TNS and customer experience management software specialist Medallia to boost its customer experience programme.
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Car Dealer News 23 MarBentley dealership Jack Barclay 'raises a glass' to refurbished showroom (gallery)
Bentley's longest-standing franchised car retailer Jack Barclay has reopened its doors after a refurbishment, with a client champagne bar as the ‘focal point’.
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Market Insight 13 MarCarShop survey finds women are at ease in the showroom...but not the car buying process
A CarShop survey aiming to deliver insight into the attitudes of women to the car buying process has found that many are at ease with entering a showroom, but do not like to engage in negotiations.
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Car Dealer News 26 JanDekra compiles top 10 franchised dealer tips for new car sales success
Dekra has released its top 10 tips for franchise dealers to achieve new car sales success in a “tough and competitive” year.
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Digital Marketing 2 JanVideo adds confidence for 74% car buyers, claims CitNOW
CitNOW has revealed that 74% of used car consumers feel more confident in a purchase after viewing a video.
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Market Insight 22 DecOver a third of car buyers ‘don’t want’ face-to-face advice from car dealers
Less than half of motorists would actively seek-out face-to-face guidance from a car dealer when making their next automotive purchase, according to a new survey.
