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Jardine launches recruitment drive to find ‘customer service champions’

Jardine Motors Academy

Jardine Motors Group has announced a recruitment drive for local talent, with spaces available at the Jardine Academy.

The Academy offers an exclusive 12-month training programme which aims to nurture people’s strengths and passions.

Targeting people of all ages, the programme aims to attract candidates from outside the automotive sector - particularly from catering, hospitality and retail - with a focus on Reading and Slough residents.

Head of the Jardine Academy, Bradley Burgoyne, said: “Jardine is looking for people who demonstrate a passion for learning and delivering great customer service.

“This is an opportunity for people to do whatever they do best, to do what they are naturally inclined to do and build and develop a rewarding career around that.

“The Academy was launched with a single purpose, to inspire people to use their skills and their personality to provide Jardine Motors Group customers with a customer service experience that is truly exceptional.”

Applications are being invited for the Jaguar Land Rover division of Jardine Motors and people with previous catering, hospitality or retail customer service experience are urged to apply.

Importantly, individuals do not need to have worked in automotive before.

“The programme is geared towards working within the retail team and assisting our customers, so knowing how to approach people and engage with them in a professional, effective and courteous manner, one which makes a lasting and positive impression, is crucial,” said Burgoyne.

Jardine’s group HR director, Clare Martin, said: “The Academy is completely dedicated to giving new starters a grounded and in-depth introduction to what sales and aftersales with Jardine Motors Group means.

“We normally divide the group into these two specific areas in order that candidates can focus on one specialism. The process has been created to embed the trainees into the Jardine way of delivering exceptional customer service.

“It is a great way of achieving career progression as the Academy was established with the clear goal of helping people to learn and develop.”

The 2018/19 programme is now officially open for applicants with 17 positions available.

Successful participants will officially start their journey in September.

Trainees will be required to complete modules during a mix of formal training, informal learning, coaching workshops, e-learning, observation and practical on-the-job experience.

Apply online


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