Breeze Volkswagen Group has chosen FullAppraisal, the mobile vehicle appraisal tool from Cooper Solutions to maximise the efficiency of its vehicle appraisal system.
Breeze Volkswagen, with sites in Poole, Portsmouth and Southampton, has replaced its paper-based system with FullAppraisal.
It allows sales staff to complete appraisals at the vehicle using a tablet PC.
Andy Garrett, Breeze Volkswagen Group underwriter and buyer, said: “The stock purchasing process has become more efficient.
“I now have a more accurate and real time picture of potential retail opportunities coming in as part-exchanges across the group. This enables me to quickly identify where to place each vehicle, and also what areas of stock we are lacking.
“Switching to digital has meant the sales teams taking more quality information for the part-exchange. This also enables them to engage better with customers during the appraisal, adding to a more pleasurable experience for both the customer and the sales exec.
“Time and date stamping on photos has helped to increase accuracy in descriptions, and we also now get to see good appraisals on distance selling deals. The whole system is completely open and transparent which builds confidence in the customer.”
Simon Whicher, FullAppraisal general manager at Cooper Solutions, said: “We spent a week with Breeze Volkswagen staff across its retail, service and van sites in Poole, Southampton Portsmouth, training them on the FullAppraisal system, which is designed to fit seamlessly into any business for a smooth transition to fast, accurate appraisals that maximise profits and deliver on customer care.”