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The Motor Ombudsman achieves Investors in People Silver standard

Bill Fennell, The Motor Ombudsman chief ombudsman

The Motor Ombudsman has demonstrated a commitment to its workforce by achieving Investors in People Silver standard – putting it in the top 13% of Investors in People-accredited businesses in the UK.

Investors in People is the UK’s leading accreditation for business improvement through people management and the automotive dispute resolution provider demonstrated its success with staff development by raising the bar from the Bronze standard which it gained as Motor Codes in 2015.

In order to reach Silver status, The Motor Ombudsman had to meet the standards of a comprehensive assessment process which saw staff anonymously complete an online questionnaire, followed by an assessor speaking to employees about their experiences of working for the business across a variety of roles.

Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “People are the most important part of our business and lie at the heart of our success and what we do.

“We are very proud that our commitment to the development of our staff has been recognised with this very special accolade, and we couldn’t have achieved it without the exceptional efforts of our team.

“The evaluation has also identified areas where we can drive our internal standards and staff engagement even higher.

In the Investors in People report, The Motor Ombudsman was praised for its ability to empower individuals to make decisions, for putting the right mechanisms in place to allow staff to develop, motivating people to achieve their objectives, and having a focus on promoting its values and the future direction of the company.

Paul Devoy, chief executive of Investors in People, said: “We would like to congratulate The Motor Ombudsman on gaining the Silver standard.

“It demonstrates that the organisation is a great place to work and that it goes above and beyond to ensure that staff are effectively managed and trained. It equally acknowledges the dedication of everyone who works for the body."

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