Moneypenny has appointed former Marks & Spencer IT specialist Mel Carlen as its new head of IT services.
Described by the Wrexham-based lead management provider to the car retail sector as an “expert in the delivery of transformation projects that embrace technology”, Carlen spent 17 years at the high street retailer in a variety of roles from IT change management to heading up their contact centre commercial function.
In her new role, Carlen has been charged with leading the fast-growing IT team and developing the AI-led technology Moneypenny is currently developing.
Joanna Swash, managing director at Moneypenny, said: “We are delighted to welcome Mel Carlen to our fast-growing team.
“We feel sure she will be a great asset to our business and has a fantastic range of experience which she will use to further improve the cutting-edge services we offer here at Moneypenny.”
Carlen said: “I am thrilled to have joined the Moneypenny family and am very excited about my role, and getting to know the business better.
“I will be working closely with my team to further develop the amazing technologies and IT systems already in place here at Moneypenny.”