customer enquiries
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Opinion 28 FebRobust lead management processes will lead to car retail success, opinion
Leads are part of the lifeblood of the car retail business. Here, Chris Roberts describes some of the robust processes and best-practice that can deliver success.
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Acquisitions and deals 27 MayCitNOW acquires automotive messaging platform Web1on1
CitNOW Group is expanding its international portfolio with the acquisition of multi-channel messaging software platform, Web1on1.
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Market Insight 24 MayRetail customers turn to cheaper car leasing deals amid cost-of-living crisis
Motorists are reducing their travel expectations and leasing more affordable new cars over longer periods in response to the emerging cost-of-living crisis.
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Opinion 18 FebMaking every call count remains key in car retail's omnichannel age, opinion
Despite our changing habits as consumers, as we embrace digital channels, many of us still want to experience a face-to-face interaction for that moment when we sign on the dotted line for a new car.
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Market Insight 17 FebMotor Ombudsman’s online Knowledge Base records one million views
The Motor Ombudsman’s Knowledge Base online resource has achieved one million views since launching in January 2019.
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Supplier News 15 FebTest drive surge suggests car buyers will ‘wait for what they want’
A 127% surge in vehicle test drives during January suggests that demand remains buoyant and car buyers are “willing to wait for what they want”, according to iTrackLEADS.
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Retailing 27 JanVIDEO: AM Live serves up online customer engagement best practice
Automotive Management (AM) Live served up a packed agenda of seminars and presentations in three theatres focussing on key aspects of the car retail business.
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Opinion 7 DecAccessibility is key to any progressive car dealer's reputation, opinion
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker responds to a recent AM webinar, concluding that accessibility is now the key ingredient for any car retailer's reputation.
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Market Insight 24 Nov
Almost half car buyers plan to purchase before end of 2021
Almost half of in-market car buyers expect to make a purchase before the end o the year, according to research from What Car?.
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Market Insight 22 NovPeak car buyer demand suggests there’s no need for a Blue Monday
Blue Mondays should not be a feature of the car retail sector according to BuyaCar data which suggests the start of the week is the peak period for customer enquiries.
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Digital Marketing 12 NovCar buying journey slashed from 16 to six days since pandemic began
Car buyers have sped-up their purchasing process to cut the time from making an initial enquiry to completing a purchase from 16 to six days, according to Marketing Delivery.
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Car Dealer News 27 SepBristol Street Motors Citroen Burton adopts sign-language service
Bristol Street Motors Citroen Burton is introducing a new service to help improve customer service for hearing-impaired customers.
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Opinion 8 SepHow OEMs must rethink cookies' use in car buyers' online journeys, opinion
Throughout the COVID-19 pandemic more and more automakers have turned to the online world to sell their cars.
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Latest News 16 AugExpert AM webinar panel to advise on car sales customer enquiry best practice
In the wake of a COVID-prompted shift in the way car retailers engage with their customers a panel of experts are set to debate consumer enquiry best practice in an AM webinar tomorrow.
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Digital Marketing 16 Aug
Car retail must focus on social media as 'mouthpiece' for vulnerable customers
Social media has become a key mouthpiece for vulnerable customers and car retailers must be ready to identify their needs and respond with empathy, according to The Motor Ombudsman.
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Car Dealer News 3 AugCitroen dealerships are first to use sign language
Citroen UK has introduced a sign language video service across its sales and aftersales network, to support deaf and hard of hearing customers.
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Opinion 16 JulCar dealerships cannot afford to stall their post-pandemic recovery, opinion
Recent figures suggest that we’re finally emerging from the worst period for new car sales in living memory.
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Supplier News 10 JunReynolds and Reynolds acquires customer contact specialist Gubagoo
Reynolds and Reynolds has completed the acquisition of car retail customer contact specialist Gubagoo to drive forward the development of its Reynolds Retail Anywhere platform.
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Digital Marketing 12 AprCarzam launches Chat and Buy service for uncertain buyers
Online car buying platform Carzam has launched a new Chat and Buy service that allows buyers to reserve a vehicle while they discuss it with the company’s sales team.
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Opinion 25 FebConnecting the ecosystem: making automotive retail faster and smarter
In today’s world, technology has the power to transform customer experiences and relationships, but the car buying and servicing progress may still be viewed as inconvenient and impersonal by many customers.
