lead management
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Market Insight 4 Jan‘UK’s quickest car dealer’ responds to customers in a minute
The ‘UK’s quickest car dealer’ benefits from increased customer conversions thanks to an average response time of just one minute and nine seconds, it has been claimed.
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Opinion 7 DecAccessibility is key to any progressive car dealer's reputation, opinion
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker responds to a recent AM webinar, concluding that accessibility is now the key ingredient for any car retailer's reputation.
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Opinion 1 DecTime to say goodbye to one-size-fits-all experience in automotive retail, opinion
Digital automotive retail tools can bring and end to a one-size-fits-all sales experience for car buyers, according to Keyloop chief executive Tom Kilroy.
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Car Dealer News 3 AugCitroen dealerships are first to use sign language
Citroen UK has introduced a sign language video service across its sales and aftersales network, to support deaf and hard of hearing customers.
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Car Dealer News 22 JulDrive Motor Retail switches to THREE60 CRM
Dealer group Drive Motor Retail has implemented THREE60’s CRM system to manage its growing number of enquiries.
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Latest News 7 JulCar retail’s customer service levels dip to record low in post-COVID era
The car retail sector’s customer service levels have delivered their worst ever score in The Institute of Customer Service’s (UKCSI) latest in-depth market research.
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Used Cars 5 Jul
Used car demand slowed in June
Demand for used cars appeared to slow in June, according to data from Dealerweb.
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People News 16 JunMotorK appoints Andrea Servo as global chief financial officer
Automotive sales and marketing platform, MotorK has appointed Andrea Servo as its global chief financial officer (CFO), effective immediately.
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Supplier News 10 JunReynolds and Reynolds acquires customer contact specialist Gubagoo
Reynolds and Reynolds has completed the acquisition of car retail customer contact specialist Gubagoo to drive forward the development of its Reynolds Retail Anywhere platform.
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Supplier News 10 Jun5 minutes with... Keyloop chief executive Tom Kilroy
In the latest in Automotive Management's (AM) 'Minutes With...' series of automotive retail supplier features, news and features editor Tom Sharpe caught-up with Keyloop chief executive Tom Kilroy.
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Supplier News 20 AprGForces and Autofutura merger creates new global car sales software business
GForces and Autofutura have vowed to connect car manufacturers, automotive finance providers, car dealers and consumers to optimise the entire customer journey with a merger announced today.
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Market Insight 17 Mar
Digital focus delivers 'resilient' trading in March, says Dealerweb
New car orders were down by 5% in the first two weeks of March, when compared to same period last year, as dealers enhanced their digital retailing during lockdown.
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Market Insight 3 MarOrders for new and used vehicles declined in February
Orders placed for new vehicles fell by 18.3% in February and used dropped by 30% according to the latest figures from lead management firm, Dealerweb.
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Supplier News 2 MarKeyloop rebrand for CDK Global followed by Rapid RTC and enquiryMax acquisitions
CDK Global has been rebranded as Keyloop and completed the acquisition of both Rapid RTC and enquiryMAX following its takeover by Francisco Partners (FP).
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Supplier News 5 FebAutofutura acquires Chrysalis Loyalty to combine loyalty and retention knowhow
Autofutura has acquired Chysalis Loyalty to combine the lead management and customer retention knowhow for car retailers, manufacturers and fleet operators.
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People News 5 FebMarketing Delivery appoints Mark Cryans as national head of sales
Marketing Delivery has appointed Mark Cyrans as its new business development director as its targets "bigger audience" of dealers and OEM clients.
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Market Insight 3 Feb
In-depth email correspondence identified as 'crucial' to car buyer trust
New research from Ebay Motors Group has highlighted the importance of personalised, detailed and accurate email correspondence with buyers during lockdown.
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Market Insight 3 Feb
New car orders declined by over a third in January's COVID-19 lockdown
The latest national lockdown has impacted car sales with a 36% decline in orders for new cars and 45% drop in used, according to lead management specialist Dealerweb.
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Digital Marketing 19 JanDealer lead volumes up 18% in first week of lockdown, says Ebay Motors
Lead volumes generated by Ebay Motors Group have started the year on a positive trend, increasing 18% year-on-year in the first week of lockdown 3.0.
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Market Insight 6 Jan
Dealers ended 2020 with stronger new car demand than 2019
Dealers across the UK saw orders for new vehicles increase by 9.5% in December, against the same month in 2019, data from Dealerweb has found.
