lead management
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Market Insight 2 FebConflict in January as strong leads fail to deliver sales growth
Sales of new and used cars fell by 13% in a “conflicting” January, when compared to the same month last year.
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Market Insight 4 JanCar buying demand on ‘downward’ trend in December
Demand from car buyers is said to be on a “downward trend” after retailers experienced declining sales leads in December.
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Market Insight 7 Nov
Dealer enquiries fell 18% year-on-year in October
The ongoing cost of living crisis continues to dampen consumer appetite for new cars as data from iTrackLeads shows dealer enquiries fell by 18% year-on-year in October.
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Supplier News 15 Sep
Dealer tech company establishes new global hub
Mad Devs is establishing a new global technology hub in Leeds to help accelerate innovation and service its customers in the UK, Europe and Australia.
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Market Insight 7 SepAverage car buying cycle falls to five days from first enquiry, data shows
Consumers are purchasing new cars within five days of making a first enquiry, according to Marketing Delivery.
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Market Insight 2 Sep
Car retail's vehicle handovers declined by a third in August
August proved to be a challenging month for car sales as the number of handovers fell by 33%, according to iTrackLeads.
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Car Dealer News 30 JunJudges recognise COVID response with Chorley Group Customer Service award
Chorley Group emerged as the top Lancashire business for customer service in the annual Red Rose Awards.
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Supplier News 15 FebTest drive surge suggests car buyers will ‘wait for what they want’
A 127% surge in vehicle test drives during January suggests that demand remains buoyant and car buyers are “willing to wait for what they want”, according to iTrackLEADS.
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Market Insight 4 Jan‘UK’s quickest car dealer’ responds to customers in a minute
The ‘UK’s quickest car dealer’ benefits from increased customer conversions thanks to an average response time of just one minute and nine seconds, it has been claimed.
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Opinion 7 DecAccessibility is key to any progressive car dealer's reputation, opinion
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker responds to a recent AM webinar, concluding that accessibility is now the key ingredient for any car retailer's reputation.
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Opinion 1 DecTime to say goodbye to one-size-fits-all experience in automotive retail, opinion
Digital automotive retail tools can bring and end to a one-size-fits-all sales experience for car buyers, according to Keyloop chief executive Tom Kilroy.
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Car Dealer News 3 AugCitroen dealerships are first to use sign language
Citroen UK has introduced a sign language video service across its sales and aftersales network, to support deaf and hard of hearing customers.
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Car Dealer News 22 JulDrive Motor Retail switches to THREE60 CRM
Dealer group Drive Motor Retail has implemented THREE60’s CRM system to manage its growing number of enquiries.
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Latest News 7 JulCar retail’s customer service levels dip to record low in post-COVID era
The car retail sector’s customer service levels have delivered their worst ever score in The Institute of Customer Service’s (UKCSI) latest in-depth market research.
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Used Cars 5 Jul
Used car demand slowed in June
Demand for used cars appeared to slow in June, according to data from Dealerweb.
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People News 16 JunMotorK appoints Andrea Servo as global chief financial officer
Automotive sales and marketing platform, MotorK has appointed Andrea Servo as its global chief financial officer (CFO), effective immediately.
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Supplier News 10 JunReynolds and Reynolds acquires customer contact specialist Gubagoo
Reynolds and Reynolds has completed the acquisition of car retail customer contact specialist Gubagoo to drive forward the development of its Reynolds Retail Anywhere platform.
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Supplier News 10 Jun5 minutes with... Keyloop chief executive Tom Kilroy
In the latest in Automotive Management's (AM) 'Minutes With...' series of automotive retail supplier features, news and features editor Tom Sharpe caught-up with Keyloop chief executive Tom Kilroy.
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Supplier News 20 AprGForces and Autofutura merger creates new global car sales software business
GForces and Autofutura have vowed to connect car manufacturers, automotive finance providers, car dealers and consumers to optimise the entire customer journey with a merger announced today.
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Market Insight 17 Mar
Digital focus delivers 'resilient' trading in March, says Dealerweb
New car orders were down by 5% in the first two weeks of March, when compared to same period last year, as dealers enhanced their digital retailing during lockdown.
