AM Online

CarGurus survey reveals car buyers’ cool reception for autonomous vehicles

Artist's impression: an autonomous car of the future

CarGurus survey reveals car buyers’ cool reception for autonomous cars

Car buyers are keen to embrace safety-focussed semi-autonomous driver aids but cool on the prospect of handing the helm wholly to a self-driving car, according to a CarGurus survey.

Over 1,000 UK motorists were surveyed by the online classified advertising platform, which uncovered high interest in automatic emergency braking (43%), pedestrian detection (47%), adaptive cruise control (37%) and lane-keeping assist (36%).

Only 22% of those surveyed were excited about the prospect of a car that does the driving for them, however.

And while 68% also agreed that automated driver assistance features make travel by car safer, only 29% highlighted increased safety as an exciting benefit of fully autonomous vehicles.

Madison Gross, CarGurus’ director of customer insights, said: “This year’s Self-Driving Vehicle Sentiment Survey from CarGurus makes clear that autonomous vehicles’ tech offerings need to align with how people want to use them.

“While there is hesitancy around self-driving technology, how consumers envision themselves using the technology would require full autonomy – which is still a goal that the industry is striving toward.

“Until then, motorists are looking for driving technology that helps them stay in control, rather than technology that takes total control.”

CarGurus suggested that the lack of enthusiasm for autonomous cars could be linked to recent media coverage of high-profile crashes.

Almost a third of survey respondents (30%) cited this as a key reason that buyers do not trust self-driving capabilities, with 44% of participants stating that they would be concerned about who was responsible if something went wrong.

Trusted brands

Asked about their views on the trustworthiness of car manufacturers in developing autonomous cars reveald an unsual disparity in CarGurus’ survey data.

While Tesla emerged as the most trusted brand to develop AVs – at 22%, compared to 12% for BMW, 8% for Ford and 6% for Apple – BMW was the most trusted if it came to an actual purchase decision.

BMW would be the preferred brand for 44% considering a future AV purchase, according to the survey, while 42% said Audi, 33% Tesla, 27% Mercedes-Benz and 26% Ford.

Steve Young, ICDP managing directorIn an AM guest opinion last month ICDP managing director, Steve Young, said that self-driving car chaos could ensue from Government’s recent approval of Automated Lane Keeping Systems (ALKS) – basically active cruise control combined with automated emergency braking and lane keeping – for use up to 37mph (60kph) in a self-driving mode.

Young said UK Government leaders would be happy at the decision because it would allow them to meet a pledge originally made in 2017 that autonomous cars would be on the road by 2021.

But he highlighted that car retailers should be included in a stipulation for very clear guidance and instruction at the point of purchase to ensure consumers understood the scope of a car’s capabilities to avoid confusion and the potential for an increased road safety risk.

Young said: “Whether it is a standard fit or a later over-the-air update, should we not be requiring customers to commit to a specific handover at the dealer of the new technologies, or to pass an online test before the technology is enabled?

“This could be turned into a positive event rather than a burden, providing another opportunity to build a closer customer relationship, and probably means that in most cases, the customer will get more benefit and fewer surprises from a system that they fully understand.”

The latest AM industry special issue

There has never been such desire for management information, for on-the-spot monitoring, for streamlining and automation, as there is now.

With this in mind, AM asked suppliers of some of the critical technologies dealers can use in their businesses, whether at the front end or in back-of-house functions, to share their latest developments and technologies for the AM Dealer Technology Guide.


Read now

Click here for technology best practice and procurement insight

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login.

Login to comment


No comments have been made yet.