customer care
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Car Dealer News 24 NovOutraged mum tracked car's 22-mile trip during Motorpoint service appointment
An outraged Motorpoint customer has told The Sun newspaper how her daughter’s Ford Fiesta was driven 22 miles during a service appointment with Motorpoint.
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Finance 3 NovOnly pawnbrokers monitor customer vulnerability less than motor finance sector, FCA finds
Pawnbrokers are the only lending provider deemed worse than motor finance at assessing customer vulnerability as UK households feel the impact of its cost-of-living crisis, an FCA report suggests.
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Finance 30 Sep
FCA acts to protect consumers from unnecessary insurance products and unfair penalties
The Financial Conduct Authority has written to insurance sector CEOs as part of a bid to protect consumers from “unnecessary products or add-ons and unfair penalties” during the cost-of-living crisis.
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Car Dealer News 23 JunBentley Bentayga £142,000 refund case could set ‘significant precedent’
A trial to determine whether to refund a woman who bought a £142,000 Bentley Bentayga luxury SUV only to find it could not tow her caravan could set a “significant precedent” for car retailers.
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Opinion 13 JunOver-pricing car servicing is not ‘customer centric’ service, says Prof Jim Saker
Professor Jim Saker has questioned car retailers' 'customer centricity' after his son's car service quotes varied by over £180.
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Car Dealer News 27 MayVertu Motors invests in defibrillators across all dealerships
Vertu Motors is installing defibrillators in all its dealerships at a cost of more than £100,000.
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Supplier News 20 MayDealers urged to speed up customer response times
iTrackLeads is urging dealers to respond to leads as quickly as possible, after its research found that every 10-minute delay creates a 30% drop in conversion.
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Car Dealer News 12 May
Marshall Hyundai Gloucester is Best in Customer Service at 2022 AM Awards
Marshall Hyundai Gloucester has won the Best In Customer Service Award at the 2022 AM Awards for car dealers. Lookers Northallerton Volkswagen and Roadside Garages were highly commended.
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Car Dealer News 6 MayMotoNovo announces Extra Mile Awards winners
MotoNovo Finance has recognised three dealers who have gone the extra mile in the last year, at its annual Extra Mile Awards.
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Car Dealer News 7 AprBBC Watchdog investigation calls Cazoo’s 300-point checks into question
A BBC Watchdog investigation has called into question online car retailer Cazoo’s 300-point check on all its vehicles after failing to uncover documentary evidence of such scrutiny being carried out.
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Manufacturer 20 JanPicture gallery: Gravells Bridgend named Kia’s Dealer of the Year
Gravells Bridgend has won the Dealer of the Year Award at the 2021 Kia UK Dealer Excellence Awards.
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Supplier News 8 DecPlatform launched to help dealers develop longer customer relationships
A new technology platform has been launched to help dealers drive longer customer relationships and greater lifetime value.
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Car Dealer News 22 NovEden Motor Group surprises customer with £10,000 cash giveaway
Eden Motor Group chief executive Graeme Potts said that one of the business’ used car customers was “bowled over” when they became the surprise recipient of a £10,000 cash giveaway.
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Opinion 1 NovCar retail must put customers first amid semiconductor challenges, opinion
The consequences of the global pandemic have been profound. Like many other sectors, large swathes of the automotive industry had to scale back or even stop production in the early stages of COVID-19, with a gradual reopening as restrictions eased during 2020.
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Supplier News 24 SepNew tool helps nurse customer relationships amid new car delivery delays
A new digital tool has been developed by Drivvn with aim of helping retailers manage customer relationships through lengthy new car delivery delays.
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Car Dealer News 8 SepPorsche top for sales, Lexus top for service, Driver Power research finds
Consumers love Porsche's sales experience the most in the UK, according to Driver Power annual research published by Auto Express today.
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Digital Marketing 16 Aug
Car retail must focus on social media as 'mouthpiece' for vulnerable customers
Social media has become a key mouthpiece for vulnerable customers and car retailers must be ready to identify their needs and respond with empathy, according to The Motor Ombudsman.
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Market Insight 21 JulCar buyers to avoid showrooms which have ditched COVID safety measures
Almost two thirds of UK car buyers will steer clear of showrooms that have fully embraced July 19’s “freedom day” by ditching their COVID-19 safety measures, a What Car? survey has revealed.
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Latest News 16 Jul
More car retailers could keep face masks as COVID-19 surge sparks ‘pingdemic’
Car retailers across the UK are expected to follow Marshall Motor Group’s lead in maintaining COVID-19 safety measures in showrooms amid rising cases and soaring self-isolation orders.
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Finance and insurance 13 JulHave dealers and funding providers cleared COVID-hit car buyers' finance hurdles?
Motor finance companies and car dealers have borne the brunt of the COVID-19 pandemic, but how well have they overcome the challenge of motorists' 1.8 million requests for finance forbearance.
