customer care
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Manufacturer 20 JanPicture gallery: Gravells Bridgend named Kia’s Dealer of the Year
Gravells Bridgend has won the Dealer of the Year Award at the 2021 Kia UK Dealer Excellence Awards.
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Supplier News 8 DecPlatform launched to help dealers develop longer customer relationships
A new technology platform has been launched to help dealers drive longer customer relationships and greater lifetime value.
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Car Dealer News 22 NovEden Motor Group surprises customer with £10,000 cash giveaway
Eden Motor Group chief executive Graeme Potts said that one of the business’ used car customers was “bowled over” when they became the surprise recipient of a £10,000 cash giveaway.
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Opinion 1 NovCar retail must put customers first amid semiconductor challenges, opinion
The consequences of the global pandemic have been profound. Like many other sectors, large swathes of the automotive industry had to scale back or even stop production in the early stages of COVID-19, with a gradual reopening as restrictions eased during 2020.
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Supplier News 24 SepNew tool helps nurse customer relationships amid new car delivery delays
A new digital tool has been developed by Drivvn with aim of helping retailers manage customer relationships through lengthy new car delivery delays.
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Car Dealer News 8 SepPorsche top for sales, Lexus top for service, Driver Power research finds
Consumers love Porsche's sales experience the most in the UK, according to Driver Power annual research published by Auto Express today.
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Digital Marketing 16 Aug
Car retail must focus on social media as 'mouthpiece' for vulnerable customers
Social media has become a key mouthpiece for vulnerable customers and car retailers must be ready to identify their needs and respond with empathy, according to The Motor Ombudsman.
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Market Insight 21 JulCar buyers to avoid showrooms which have ditched COVID safety measures
Almost two thirds of UK car buyers will steer clear of showrooms that have fully embraced July 19’s “freedom day” by ditching their COVID-19 safety measures, a What Car? survey has revealed.
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Latest News 16 Jul
More car retailers could keep face masks as COVID-19 surge sparks ‘pingdemic’
Car retailers across the UK are expected to follow Marshall Motor Group’s lead in maintaining COVID-19 safety measures in showrooms amid rising cases and soaring self-isolation orders.
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Finance and insurance 13 JulHave dealers and funding providers cleared COVID-hit car buyers' finance hurdles?
Motor finance companies and car dealers have borne the brunt of the COVID-19 pandemic, but how well have they overcome the challenge of motorists' 1.8 million requests for finance forbearance.
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Opinion 5 JulOpinion: Jim Saker questions car dealer's 'bear in a box' approach
In his latest guest opinion article for AM, Prof Jim Saker questions whether a car manufacturer's 'teddy in a box' free gift was appropriate for a "grumpy old academic".
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Technology 29 JunVolkswagen retailers introduce airport-style digital check-in kiosks
Volkswagen retailers across the UK have introduced Tjekvik's airport-style self-check-in digital kiosks in a bid to facilitate a contactless aftersales service.
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Technology 24 JunCarGurus survey reveals car buyers’ cool reception for autonomous vehicles
Car buyers are keen to embrace safety-focussed semi-autonomous driver aids but cool on the prospect of handing the helm wholly to a self-driving car, according to a CarGurus survey.
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Market Insight 28 AprCar showrooms more COVID-safe than supermarkets, say 71% of visitors
More than two-thirds (71%) of car showroom visitors feel they are safer than the supermarkets that were allowed to remain open throughout the UK’s lockdown periods, a What Car? survey has found.
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Retailing 14 AprThe EV switch is on, so car dealers need to ramp-up their 2030-readiness now
The intentions of the Government in relation to the environment and the UK's switch to elelctric vehicles (EV) have certainly become a lot clearer.
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Finance 19 MarDealers urged to prepare for car buyers' interest in commission rates
MotoNovo has urged dealers to ‘be prepared’ for car buyers' greater levels of interest in a dealer’s finance commission.
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Manufacturer 18 JanLookers Kia Stockport named as Korean car brand’s Dealer of the Year
Lookers’ Kia Stockport car dealership has been named as the Korean car brand’s Dealer of the Year and claimed its Sales Excellence Award at the annual Kia Dealer Excellence Awards 2020.
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Market Insight 30 Sep80% of buyers still want to visit dealerships in person, study finds
Research by eBay Motors Group has showed that 56% of car buyers “definitely” want to visit a dealership as part of their next car purchase, with 24% saying they would “probably” visit.
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Finance 28 JulFCA confirms ban on car dealers' discretionary motor finance commission models
The Financial Conduct Authority (FCA) has confirmed its move to ban all discretionary commission models in motor finance to save car buyers £165 miilion-per-year and eliminate “conflicts of interest” in the sector.
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Market Insight 14 Jul
Car retailers will not have to enforce mandatory face coverings rule
Car retailers will not be called upon to enforce the mandatory wearing of face coverings by customers at UK dealerships under new guidance issued by Government.
