AM Aftersales Conference 2015
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Aftersales 12 JunHow franchised dealers can win more fleet aftersales business
To win more company car service contracts, dealer networks need a better understanding of leasing companies’ priorities, said Zenith Leasedrive's Mark Connor.
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Aftersales 11 JunAngela Barrow: 'The industry is crying out for retention and service plans'
Service plans are not designed to be a hard sell, said Emac's Angela Barrow, but to be an offer – something your customer needs.
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Aftersales 11 JunCar dealers 'need to make it easier for consumers to buy their products'
Motor retail is failing to provide the convenience customers expect, both online and at physical locations, says Motoring.co.uk managing director Terry Hogan
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Aftersales 10 JunHow car dealers can get the most from CRM systems
Car dealers need to see customer relationship management 'as a marathon, not a sprint’, says Emac's Graham Filmer
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Aftersales 9 JunWhat can dealers learn from McDonald's and their dentists?
Franchised dealer workshops can learn a lot about upselling from McDonald’s and dentists, says author and consultant Rob Purfield.
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Market Insight 5 JunConnected cars 'a huge opportunity for car dealers'
By 2020, more than 90% of new vehicles sold will have some telematics capability, making the vehicle part of a dealer's DMS, said CDK Global's Mike Norridge
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Aftersales 4 JunSytner: Video has boosted customer confidence and satisfaction levels
Video has led to a boost in customer confidence and satisfaction levels says Sytner, but not necessarily an increase in red work authorisations.
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Market Insight 3 JunHow to increase aftersales retention with customer profiles
Motor retailing faces challenges from multiple touchpoints in the customer lifecycle leading to an inconsistent experience, says Grass Roots' Adam Goran
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Aftersales 2 JunCore franchised dealer aftersales market 'has dropped 20% in 10 years'
The core zero- to four-year-old parc declined 20% in 10 years and dealers need to be at the top of their game to fight back, said Trend Tracker's Chris Oakham
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Aftersales 1 JunMulti-franchised service centres 'will multiply as manufacturers need fewer sales points'
Better cars and fewer sales points will drive dealers to multibrand aftersales coverage, according to ICDP managing director Steve Young
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Events galleries 1 JunAM Aftersales Conference 2015
A selection of images from AM's Aftersales Conference 2015
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Car Dealer News 10 Apr
Car dealer Sytner shares secrets of success using video to boost aftersales
Tom Kirkham, divisional aftersales director of Sytner, will share his experiences on installing video services into its 13 Mercedes-Benz dealerships at the AM Aftersales Conference 2015.
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Aftersales 31 MarFuture-proofing and profitability at the AM Aftersales Conference 2015
Future-proofing your business and how to make inroads into profitable new areas will be top of the agenda at AM Aftersales Conference this month.
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Market Insight 27 Mar'It's not just about price' - Zenith on car dealers winning more fleet servicing
Franchised dealers could be taking a much larger share of business in the lucrative fleet sector, but are still falling short in a number of key areas, including the level and reliability of service they provide.
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Market Insight 23 MarAftersales: Learn how thinking like a dentist can improve your performance and CSI
Car dealers are to be given insight into best identifying and capitalising on key upselling opportunities by a leading profit consultant and business author.
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Latest News 12 Mar'Car dealers need to accommodate the consumer’s entire car owning lifecycle'
Franchised dealers need to build the infrastructure to meet the needs of the consumers' entire car ownership cycle.
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Car Dealer News 2 Mar
Missed upsell opportunities revealed by 40 year veteran of the repair sector at AM event
Charles Eveson, managing director of Oxfordshire-based authorised Ford repairer Kernahan Service will reveal lessons learned from nearly 40 years in the franchised and independent sector at the AM Aftersales Conference in April.
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Aftersales 23 Feb
AM Aftersales Conference - the impact of service plans on customer retention
In an increasingly fragmented aftersales marketplace, service plans can mean the difference between keeping your customers for aftersales support and future car sales and seeing them slip away to the wider market.
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Latest News 18 Feb
Dealers will have to innovate to meet customer expectations - AM Aftersales Conference, April 2015
Managing director of the International Car Distribution Programme Steve Young is the latest speaker to be confirmed for the AM Aftermarket Conference 2015.
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Market Insight 9 FebCustomer retention via Grass Roots at AM 2015 Aftersales Conference
Customer retention and return, and how proactive marketing and innovative communications strategies can help reduce drain among existing customers will be the focus for Adam Goran, of Grass Roots at the AM Aftersales Conference 2015.
