customer data
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Digital Marketing 19 JulJailed garage worker to pay £33,500 after customer data theft
An accident repair centre worker who stole customer data from a previous employer has been ordered to pay £33,500 eight months after an Information Commissioner’s Office (ICO) led prosecution saw him jailed for six months.
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Aftersales 12 JunIncorrect customer data could compromise profits amid MOT surge
A third of all customer records currently held by UK franchised dealerships are inaccurate or incomplete, potentially preventing them from exploiting a surge of MOT and service work.
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Market Insight 30 MayExtinction Rebellion's London protests boosted car buyers’ EV interest
Car buyers interest in electric vehicles (EVs) peaked following disruptive protests by environmental activists Extinction Rebellion in London last month.
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Opinion 30 AprIf Henry Ford were alive today, would he build cars? A guest opinion
As innovations go, it’s hard to match the impact of Henry Ford’s development of the assembly line in 1913.
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Market Insight 11 FebAutomotive sector 'confident' up to 50% of car dealerships could close by 2030
Automotive executives believe that 30% to 50% of car dealerships will be closed by 2030, according to KPMG’s Global Automotive Executive Survey 2019.
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Opinion 4 JanIntegrated data will drive car dealership customer experience step-change, guest opinion
David Morton, sales and solutions director at Arvato UK & Ireland, explains how car retailers and manufacturers can take advantage of the wealth of data available to them to deliver a seamless and proactive customer experience.
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Digital Marketing 18 DecCar dealers should remind staff that data breaches 'could result in prison term'
Car dealers should remind their staff that a breach of customer data protection legislation could result in a prison term, Dragon 2000 has said.
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Technology 6 AugCitNOW celebrates ISO 27001 data security standard
CitNOW has achieved ISO 27001 certification for its information security management system (ISMS), showing a commitment to secure data.
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Manufacturer 24 Jul
Ford, Tesla and Volkswagen among car manufacturers exposed by data leak
Ford, Tesla, Toyota and Volkswagen were among a number of high-profile manufacturers whose sensitive data was ‘accidentally’ shared online.
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Car Dealer News 25 May90% of dealer enquiries satisfy GDPR with marketing consent, says Marketing Delivery
Dealers are securing consent for future marketing contact for nine out of 10 new customer sales enquiries, according to Marketing Delivery.
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Opinion 25 MayCar dealers are the victims of an automotive GDPR 'misguidance scandal' – guest opinion
Many business advisors and leading automotive consultancy firms have fundamentally misguided thousands of car dealerships across the UK, with regards to GDPR.
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Opinion 21 MayGuest opinion: How many dealers have overlooked PCI compliance amid GDPR preparations?
GDPR has been putting the frighteners on virtually every business in the UK for the past 12 months and with D-day finally on the horizon, there’s no escaping the panic any time soon.
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Opinion 15 MayConnected customer data could open insurance opportunity for car dealers - guest opinion
If you ask the average consumer about car insurance, it’s very possible the answer will include an audible huff of frustration, followed by an expression of exasperation.
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Supplier News 14 MayFranchised dealers miss 30% of crucial details on customer records, says Marketing Delivery
Franchised dealers hold inaccurate or incomplete records for 30% of their customers, according to Marketing Delivery research.
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GDPR 4 May
Close Brothers issues its top five GDPR compliance tips
Close Brothers Motor Finance has issued its top five tips to help car dealers achieve GDPR compliance after identifying a need for a quick and easy guide to the new legislation.
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Digital Marketing 19 AprFree webinar TODAY: Is your car dealership GDPR ready?
AM is hosting a free webinar this morning which will help car dealers deliver a positive answer to the question ‘Are you GDPR ready?’ in association with eDynamix.
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Market Insight 13 AprCar buyers likely to ditch dealers that get their details wrong
Dealers that make mistakes with their customers information risk losing their business, according to new research by Marketing Delivery.
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Opinion 10 AprGuest opinion: Customer experience strategies must evolve in ‘the passenger economy’
The UK automotive industry is faced with the most significant period of disruption in its history.
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Supplier News 22 Mar
Santander’s ‘propensity modelling’ to help dealers increase finance renewals
Santander Consumer Finance has introduced a new Propensity Modelling tool which it claims will help dealers improve their finance renewal rates.
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Car Dealer News 2 Mar
Cox Automotive and Santander Consumer Finance offer car dealers GDPR guidance
Cox Automotive is set to host a series of webinars and Santander Consumer Finance will take to the road with its GDPR Inform & Explain Roadshows as car dealers are offered more ways to get up-to-speed with the new data regulations.
