Volvo’s car service network is the most satisfying in the UK, according to the latest JD Power 2015 UK Customer Service Index Study.
The customer journey and experience will be the next competitive battlefield for the industry.
Motor retail still needs to combat consumer perception. Auto Trader study found deal negotiations and salesperson pressure were the top pain points for buyers.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues