Skoda UK is using insights into how its customers feel to shape its 'Human Touch' strategy and foster closer links between the brand, its dealerships and Skoda owners
Dealers are now replying to more online customer reviews and with faster response times, according to new research by JudgeService.
Experts share advice on how dealers can effectively manage customer reviews and complaints to preserve the bottom line and ensure repeat business for the future
JudgeService has been chosen as the reviews and feedback provider to the RAC Dealer Network.
Consumer organisation Which? has awarded ORA Funky Cat with a Best Buy in the medium-sized car category.
Kia UK amplified the voice of its customers and ramped-up online engagement as part of a focus on brand reputation that delivered a 14-fold increase in engagement for its retailers.
Nissan has launched its most premium model yet with a clear desire to capitalise on the surging interest in electric vehicles (EVs).
Snows Motor Group once again secured the top-place in Reputation’s annual Auto Report rankings of UK car retail groups by online reputation – with Kia the leading car manufacturer.
Tackling current automotive market challenges to nurture a loyal customer base is the key to success in a cost of living crisis, says Feefo chief customer officer Kim Burgess.
Fake reviews could be made illegal under new rules handed to the Competition and Markets Authority (CMA) by the UK Government.
Dealers with a higher proportion of ‘satisfied’ customers are selling cars more quickly.
A significant discovery this month is that our long-term test Cupra Formentor encourages me to shun motorways.
Snows Motor Group emerged from Reputation’s 2021 Auto Report to secure top place in the rankings of UK car retailers by online reputation – with Hyundai the leading car manufacturer.
Reputation is proving “the difference between success and failure” for car retailers navigating a period rocked by vehicle supply shortages in a market buoyed by strong consumer demand.
AM editor Tim Rose's long-term review of the Volvo XC60 T8 plug-in hybrid electric vehicle finds that competition is fierce in the premium SUV PHEV segment however speed and grace are in the Volvo's favour.
Lockdown forces AM editor Tim Rose to truly appreciate the Bowers & Wilkins audio system in the Volvo XC60 T8 plug-in hybrid
AM magazine has claimed the Automotive Business Publication of the Year title as the Newspress Awards 2020.
Our Volvo XC60 R-Design Pro plug-in hybrid has more than 60 items of specification as standard, before the option packs are added, as pointed out in April.
For some weeks now – and for the foreseeable future – the AM team has been working at home and our Nissan X-Trail has mainly been sitting idle on the drive.
There’s a raft of equipment on the new Soul EV Kia's including as standard to help justify its £34,295 price tag after taking in the £3,000 plug-in car grant.
