CarGurus’ annual ranking of its top-rated car retailers has doubled in size during 2020 as over 15% of operators represented on the platform attracted an average review rating of 4.5-stars or above.
JudgeService has launched Micro Reviews, a new real-time review product allowing car buyers to post online feedback about their customer experience in franchised dealerships.
Motors.co.uk has partnered with Trustpilot to integrate user-generated reviews into its platform.
Direct car sales are the biggest threat to Auto Trader but Brexit could prompt a two year business boom for the UK, according to chief executive Trevor Mather.
CarKeys has announced the expansion of its senior team, with Chris Smith becoming head of Carkeys.co.uk and Sean Harris joining the team as commercial operations manager.
JudgeService has moved to larger premises and launched a recruitment drive to support the company’s rapid growth following a record year for the UK motor industry.
Customer reviews are becoming a key component when giving a dealership stand-out online identity, MotoNovo Finance’s head of sales and marketing claims.
RAC has announced that online reviews for members of its dealer network are beating customer service icons such as Apple and Amazon.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 12 2020
Where: Birmingham NEC
Find out what features are in this month's, and future, issues