customer experience
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Aftersales 18 AprMotor ombudsman reports complaints about EVs rise as sales increase
The volume of consumer disputes related to electric vehicles (EVs) being handled by The Motor Ombudsman has almost tripled. Customer service and a consumer’s experience at the point of buying were the largest single concern.
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Car Dealer News 31 MarGreenacre wins Honda Motor Europe Yūshū award for customer service
Greenacre cemented its reputation for customer service excellence by becoming the sole UK car retailer to win Honda Motor Europe’s coveted Yūshū award for customer service.
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Car Dealer News 22 FebDick Lovett refutes claim ex-Michael Jackson bodyguard was ‘ignored’ in Ferrari showroom
A Dick Lovett Ferrari experience manager has refuted a claim that an ex-bodyguard of Michael Jackson was “ignored” by dealership staff because he was wearing a tracksuit.
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Manufacturer 20 JanKia launches EV charging rewards programme
Kia customers will be able to collect credit for free EV charging by stopping at UK retailers through a new partnership with &Charge rewards programme.
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Car Dealer News 30 NovMotor Ombudsman names Roadside Garages Kia its ‘Garage Star’ for 2022
Roadside Garages Kia has been named the National Garage Star in The Motor Ombudsman’s 2022 Star Awards as fellow car retailers Glyn Hopkin, Hayselden and Listers all claimed regional awards.
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Technology 29 NovHR Owen’s 360-degree customer view delivers streamlined car retail experience
Luxury and supercar retail group HR Owen claims to have introduced new technology which streamlines its online customer journey to make it “more geared towards their curiosities and desires than ever before.”
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Opinion 9 NovDriving brand loyalty: how the automotive industry can retain customers, opinion
Customer loyalty is essential to car manufacturers. But does brand loyalty matter to car buyers? And what can car brands do to drive stronger loyalty?
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Supplier News 26 OctHow dealers can stop losing customers to be examined at AM Live
Retailers need to face a host of challenges if they are to continue to thrive from joined-up customer touchpoints to emerging Chinese manufacturers, Sally Foote, managing director of carwow, will tell attendees at this year’s AM Live.
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Supplier News 19 OctHow dealers cope with changing consumer behaviours
Consumer behaviour is constantly evolving particularly in a volatile and fast-changing market so it has never been more vital to deliver a bespoke car buying experience, says iVendi’s chief commercial officer Darren Sinclair.
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Supplier News 13 Oct
Dealers need to keep it consistent for customers, CitNOW data to show
Car buyers and aftersales customers need to receive a consistent experience online, in-store and across departments, CitNOW Group’s chief customer officer Carol Fairchild will tell delegates at next month's Automotive Management Live 2022 event.
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Manufacturer 29 SepLexus tops What Car? Reliability Survey with ‘exemplary’ standards
Lexus has topped the rankings in the annual What Car? Reliability Survey with “exemplary” standards across its model range.
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Supplier News 26 SepSnows Motor Group retains strongest online Reputation score among UK car dealers
Snows Motor Group once again secured the top-place in Reputation’s annual Auto Report rankings of UK car retail groups by online reputation – with Kia the leading car manufacturer.
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Opinion 26 SepCar dealers have to drive customer experience during supply squeeze, opinion
Tackling current automotive market challenges to nurture a loyal customer base is the key to success in a cost of living crisis, says Feefo chief customer officer Kim Burgess.
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Market Insight 22 AugSupply chain issues inflicting ‘reputational damage’ on car dealers
Supply chain issues causing delays for new car deliveries are causing greater reputational damage to franchised car retailers than their manufacturer partners, a car buyer survey has revealed.
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Opinion 15 AugCar buyers' focus is shifting gear from bhp to 'EPM', opinion
The criteria valued by consumers looking to purchase a new vehicle is changing, now they’re asking how the vehicle can improve their experience for commutes.
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Car Dealer News 4 JulArnold Clark opens first electric car innovation centre in England
AM100 group Arnold Clark has opened its first Innovation Centre in England, which will help to educate motorists about electric cars and alternative fuel vehicles (AFVs) ahead of the UK Government's ban on new combustion engined cars from 2030.
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Manufacturer 1 JunPolestar launches customer referral programme
Polestar has launched a new customer referral programme in Europe, South Korea and the United States, which applies to all new vehicle purchase methods.
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Market Insight 20 MaySurvey reveals motorists' ‘willingness to pay’ for connected car services
Navigation and safety technology already freely accessed by motorists emerged as the services that the majority were most willing to pay for in a connected car study conducted by YouGov.
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Supplier News 20 MayDealers urged to speed up customer response times
iTrackLeads is urging dealers to respond to leads as quickly as possible, after its research found that every 10-minute delay creates a 30% drop in conversion.
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Car Dealer News 12 May
Lookers wins Online Consumer Experience trophy at AM Awards
The AM100 dealer group Lookers, which also trades as Charles Hurst and Taggarts, has won the Online Consumer Experience of the Year (Franchised) trophy at the 2022 AM Awards.
