Opinion 10 Mar
Guest opinion: The truth about drive on damage and the Consumer Rights Act
Drive on damage has emerged to be amongst the more common defences raised by dealers.
Opinion 27 Jul
Guest opinion: rejecting a car just got a lot easier thanks to the Consumer Rights Act
Under the new law, pre-sale misrepresentations or the things said and done before the deal’s done, including the description crystallise into contractual conditions at the point of transaction.
Opinion 18 Mar
Guest opinion: bearing the burden of ensuring T&Cs are fit for purpose
Dealers and retailers will have to bear the cost of reviewing their T&Cs along with the training for customer facing staff and of course the financial penalty by way of fines for any transgressions.
Market Insight 18 Dec
Guest opinion: Health and safety law gets tough in 2016
If not already in place and in line with other compliance protocols a senior member of staff should be appointed as compliance officer, overseeing training and risk assessments.
Opinion 14 Oct
Guest opinion: small claims cases and court fees set to rise under Consumer Rights Act
Contrary to the words of Del Trotter, “he who dares wins” would be “deny everything”; defendants and “have a go” claimants could end up with a pyrrhic victory.
Opinion 9 Oct
Guest opinion: the contractual trump card of damage limitation
Amongst the contractual trump cards commonly played in customer disputes is the limitation clause.
Opinion 1 Oct
Guest opinion: the Consumer Rights Act and selling used cars
The Consumer Rights Act is set to change the way car dealers and retailers sell used cars to the public with a super-charged version of the Sale of Goods Act.
Opinion 23 Sep
Guest opinion: is 'betterment' a get out of jail free card?
Even if there was an available second hand market, the remedy will in all likelihood be a downward adjustment of the claim rather than extinguishing it completely.
Market Insight 9 Jul
Guest opinion: test drives set to be focus of 'Dealer Elimination Agency'
Despite being billed as the biggest change to consumer law for more than a century and with the spotlight on car dealers, why is the impending Consumer Rights Act barely raising an eyebrow?
Market Insight 28 May
Guest opinion: ensuring car dealers are aware of the ADR Directive
The deadline for the implementation of the ADR Directive into UK law is July 9, 2015, yet few dealers, if any, have heard of it let alone implemented it.
Opinion 5 May
Guest opinion: 'Boiler room' tactics could prove expensive
Working in the automotive industry has long been considered not to be for the faint-hearted.