Franchised dealers are failing to sell almost half of the urgent jobs identified during the service process, costing them more than £400m per year according to new data from autoVHC.
Motor retailers could be putting safety and revenue at risk due to lack of robust Vehicle Health Checks (VHCs) management, according to Coachworks Consulting.
AutoVHC data has found that over 40% of UK motorists left car dealerships' workshops without having ‘red work’ maintenance completed during June 2018.
The average franchised car dealer missed out on £429 million of aftersales income by selling just 53% of urgently required work, according to the findings of autoVHC’s annual aftersales report.
Vehicle health check provider autoVHC has raised concerns about franchised dealers’ duty of care to customers after its data revealed a failure to replace 66% of servery worn tyres.
Achieving a plan for every customer, tailored to their needs and wishes, may sound like hard work, but it is entirely possible. And the reward is mighty.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues