red work
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Aftersales 22 MayDealers lose £400 million in lost service sales per year
Franchised dealers are failing to sell almost half of the urgent jobs identified during the service process, costing them more than £400m per year according to new data from autoVHC.
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Aftersales 17 DecDealers ‘lose revenue’ with poor vehicle health check management
Motor retailers could be putting safety and revenue at risk due to lack of robust Vehicle Health Checks (VHCs) management, according to Coachworks Consulting.
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Aftersales 17 Aug40% of UK motorists leave dealerships with unfinished red work
AutoVHC data has found that over 40% of UK motorists left car dealerships' workshops without having ‘red work’ maintenance completed during June 2018.
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Market Insight 28 MarCar dealerships missed out on £429m in unsold ‘red work’ in 2017
The average franchised car dealer missed out on £429 million of aftersales income by selling just 53% of urgently required work, according to the findings of autoVHC’s annual aftersales report.
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Aftersales 9 Aug
Dealerships fail to replace 66% of severely worn tyres
Vehicle health check provider autoVHC has raised concerns about franchised dealers’ duty of care to customers after its data revealed a failure to replace 66% of servery worn tyres.
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Opinion 12 MayGuest opinion: sustainable aftersales business should be based on unique plan for each customer
Achieving a plan for every customer, tailored to their needs and wishes, may sound like hard work, but it is entirely possible. And the reward is mighty.
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