The Motor Ombudsman has added a new module on distance sales to its Chartered Trading Standards Institute (CTSI)-approved online training portfolio available to car retailers.
More than 2,800 consumers have complained to The Motor Ombudsman (TMO) in the last 2.5 years about warranty products they've been sold.
The Motor Ombudsman launched its “#talk2resolve” consumer awareness campaign on Twitter, to highlight importance of motorists engaging with companies before contacting ADRs.
The Motor Ombudsman has recorded in excess of 12,000 searches and 25,000 article views on its Knowledge Base during the first quarter of this year, with service and repair complaints advice receiving top views.
A YouGov survey commissioned by The Motor Ombudsman has revealed that 47% of car owners are unaware that they can extend the vehicle manufacturer’s warranty once it expires.
Warranty Assist has joined The Motor Ombudsman's Motor Industry Code of Practice for Vehicle Warranty Products in a bid to give car owners "added peace of mind".
The Motor Ombudsman has introduced an online training course on the General Data Protection Regulation (GDPR), tailored to the requirements of garages.
The Motor Ombudsman has demonstrated a commitment to its workforce by achieving Investors in People Silver standard – putting it in the top 13% of Investors in People-accredited businesses in the UK.
The Motor Ombudsman has urged consumers to look out for its logo when considering a workshop for their car’s winter checks and servicing.
The Motor Ombudsman is “on course” to handle 34,000 consumer enquiries by the end of the year after answering 9,400 calls and emails in Q3.
The Motor Ombudsman has seen nearly 13,000 consumer contacts in the 12 months since it launched the Stage Two Chartered Trading Standards Institute-approved Motor Industry Code of Practice for Vehicle Sales.
The Motor Ombudsman has revealed that 54% of young drivers do not know where to turn when selecting a dealership from which to buy their new car.
The Motor Ombudsman has reported a 13% increase year-on-year in the level of contacts handled by its team of legally-trained adjudicators in Q2 this year.
Car warranty provider and maintenance and ownership service MotorEasy has been accredited by The Motor Ombudsman to its Chartered Trading Standards Institute (CTSI)-approved vehicle warranty products motor industry code of practice.
Customer concerns regarding quality, standard of work and warranties results in record number of contacts to The Motor Ombudsman in initial months of 2017.
The Motor Ombudsman’s vehicle recalls online search tool has seen an 80% boost in consumer interest between January and April, with an additional 49,000 page views.
A quarter of car buyers are swayed by adverts, according to the latest survey conducted by The Motor Ombudsman.
The Motor Ombudsman received 7,200 enquiries from customers related to its Vehicle Sales Code between launch in September until December last year.
A new free-to-use mediation service has been launched for car owners.