Renault has unveiled a new Rnlt point-of-sale concept in a bid to redefine customer engagement and brand interaction. One will open in London.
Executives from Blackshaws, Peoples Group, Infomedia and Real World Analytics share best practice in customer experience and retention.
Almost one in 20 motor finance customers have been identified as vulnerable, according to new research by iVendi.
The Financial Conduct Authority is reminding motor finance firms about their requirement to maintain adequate financial resources at all times, in the light of several lenders reserving millions of pounds in case of widespread compensation demands after the review of car loan commissions.
Google Cloud is expanding its strategic partnership with Mercedes-Benz, helping the car maker transform customer experiences with AI and generative AI (gen AI)
JudgeService has been chosen as the reviews and feedback provider to the RAC Dealer Network.
Key steps to effective communication
AM's 2024 Spotlight on Customer Experience & Retention Report for UK car dealers has just been published free here. It examines topics including effective post-purchase communications with customers, car dealers' complaints handling and online review processes, educating ICE car owners about electric vehicles, and identifying revenue streams as the EV aftersales parc continues to grow.
Car dealers are working harder to engage customers as new and used vehicle supplies improve while consumers continue to be concerned about the high cost of cars.
A National Tyres and Autocare technician has been fired, and the firm has offered to pay for a service at a Seat dealership, after a customer's car was logged at 18mph above the speed limit during the technician's test-drive.
Hatfields Group is rolling out new technology to improve the customer experience and secure their data using advanced secure cloud computing.
Tesla is facing criticism from multiple UK fleet operators, prompting the electric car manufacturer to acknowledge areas for improvement in its fleet management approach.
Renault UK is enhancing its customer journey with a new customer enquiry portal, powered by Keyloop Leads.
Dacia's UK retail network is transforming at pace, with 40 now featuring a new interior showcasing the brand’s new visual identity.
The backlog of customers' Jaguars and Land Rovers still awaiting parts to get them back on the road is now down to below 2,000 and the bottleneck is "mostly through", according to JLR's chief executive.
An "informed" consumer might just be an over-confident one, so assuming ignorance may not be a bad thing, writes AM's regular columnist Professor Jim Saker, emeritus professor of Loughborough University's business school and president of the Institute of the Motor Industry.
An AM Live session featuring Raj Lyons Chohan, chief executive of Affinity EV, and panellists Andrew Mouat, head of smart mobility at Scottish Power, Euan Cameron, marketing director for Peter Vardy, and Jacqui Barker, global OEM director for Keyloop, shared their insights on the challenges, opportunities and strategies for delivering an enhanced EV customer experience.
In a new phase of its 'Dealer or No Dealer' marketing campaign, aftermarket firm Halfords claims motorists are wrongly told to use franchised dealerships to maintain their warranty.
The pressure on UK motor retailers to identify vulnerable customers ahead of the motor finance sales process has increased since the arrival of the latest regulatory regime, and Jonathan Barrett, chief executive of Comentis, shares his thoughts on what this means for regulated firms.
Suzuki has revealed the 21 winners from its UK dealer network that have achieved the highest level of customer trust throughout 2023.
JLR changing its UK parts supply network to one 'super-centre', the Mercia Park, created a crisis in supplies of parts for Jaguar and Land Rover dealerships
Franchised dealers avoiding older, cheaper cars are missing out as Young people about to sit their driving tests are preparing to spend an average £4,124 on a used petrol manual car.
Dealerships may not be entirely ready for the volume and the complexity posed by the numerous Chinese electric vehicle (EV) brands hitting the UK market.
Car dealers that are not enabling test-drive booking online are disappointing three-quarters of in-market car buyers.
Barry Judge, the chief executive of eBay Motors Group, shares his thoughts on the role of tech and artificial intelligence in transforming the used car buying experience.
