The UK's 11 Lamborghini dealerships orchestrated customer 'bull run' drives to meet the Italian supercar brand's senior executives and see its latest launches at Farnborough's exhibition centre for Lamborghini Day UK last weekend.
Swansway’s Carlisle Audi aftersales department has been crowned Aftersales Centre of the Year at the Audi Q Power Awards.
The Motor Ombudsman is seeking nominations for the fifth edition of its prestigious Star Awards.
Solutions provider The Compliance Guys has launched a test drive app to streamline customer data collection and maximise customer purchasing.
Close Brothers Motor Finance is linking up with fintech Zuto’s marketplace to extend access to its products and digitising the customer journey.
A motorist has been battling with car service chain Halfords after his car was wrecked in a collision while a staff member was test driving it.
The Motor Ombudsman has recorded the highest ever volume of service and repair cases brought by consumers to its dispute resolution service in a single quarter
Renault has unveiled a new Rnlt point-of-sale concept in a bid to redefine customer engagement and brand interaction. One will open in London.
Almost one in 20 motor finance customers have been identified as vulnerable, according to new research by iVendi.
The Financial Conduct Authority is reminding motor finance firms about their requirement to maintain adequate financial resources at all times, in the light of several lenders reserving millions of pounds in case of widespread compensation demands after the review of car loan commissions.
Google Cloud is expanding its strategic partnership with Mercedes-Benz, helping the car maker transform customer experiences with AI and generative AI (gen AI)
JudgeService has been chosen as the reviews and feedback provider to the RAC Dealer Network.
Car dealers are working harder to engage customers as new and used vehicle supplies improve while consumers continue to be concerned about the high cost of cars.
A National Tyres and Autocare technician has been fired, and the firm has offered to pay for a service at a Seat dealership, after a customer's car was logged at 18mph above the speed limit during the technician's test-drive.
Hatfields Group is rolling out new technology to improve the customer experience and secure their data using advanced secure cloud computing.
Tesla is facing criticism from multiple UK fleet operators, prompting the electric car manufacturer to acknowledge areas for improvement in its fleet management approach.
Renault UK is enhancing its customer journey with a new customer enquiry portal, powered by Keyloop Leads.
Dacia's UK retail network is transforming at pace, with 40 now featuring a new interior showcasing the brand’s new visual identity.
The backlog of customers' Jaguars and Land Rovers still awaiting parts to get them back on the road is now down to below 2,000 and the bottleneck is "mostly through", according to JLR's chief executive.
An "informed" consumer might just be an over-confident one, so assuming ignorance may not be a bad thing, writes AM's regular columnist Professor Jim Saker, emeritus professor of Loughborough University's business school and president of the Institute of the Motor Industry.
In a new phase of its 'Dealer or No Dealer' marketing campaign, aftermarket firm Halfords claims motorists are wrongly told to use franchised dealerships to maintain their warranty.
The pressure on UK motor retailers to identify vulnerable customers ahead of the motor finance sales process has increased since the arrival of the latest regulatory regime, and Jonathan Barrett, chief executive of Comentis, shares his thoughts on what this means for regulated firms.
Suzuki has revealed the 21 winners from its UK dealer network that have achieved the highest level of customer trust throughout 2023.
JLR changing its UK parts supply network to one 'super-centre', the Mercia Park, created a crisis in supplies of parts for Jaguar and Land Rover dealerships
Franchised dealers avoiding older, cheaper cars are missing out as Young people about to sit their driving tests are preparing to spend an average £4,124 on a used petrol manual car.
