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Mitsubishi wins customer service award for dealer rating system

Mitsubishi Motors UK customer service award

Mitsubishi Motors in the UK has been recognised in the brand’s global customer service awards for its online dealer rating system.

The company received the Best Performance award from Mitsubishi Motors Corporation, following scrutiny from distributors across the globe.

Rob Lindley, managing director of Mitsubishi Motors in the UK, said: “We are absolutely delighted to have won this award and to have been recognized by Mitsubishi for our focus on customer service.

“However, customer service is not an area where we can afford to stand still. While it’s great to know that we’re doing a good job, there’s always room for improvement and we must always look to challenge ourselves to do better at every opportunity.”

Mitsubishi Motors in the UK was recognised for its work to ensure the highest standards of customer service are delivered, measured and rewarded in all areas of its business and across its 110-strong UK dealer network.

Judges were particularly impressed by its online star rating system – a tool that gives customers the chance to rate their experience and give dealers instant feedback.

This feedback is publicly visible on Mitsubishi Motors in the UK’s website, allowing visitors to make more educated decisions by searching for a dealer not just by area but also by star rating and recommendation.

In turn, the company says, this open and honest approach encourages dealers to constantly strive to up their game and to keep the standards across their business consistently high.

Since its introduction in 2013, the number of dealerships with four or more stars has risen from 71 to 90, while the number of truly exceptional dealers currently stands at an all-time high of 34.

At the same time, Mitsubishi Motors in the UK has relaunched its consumer website with a more user-friendly focus aimed at elevating the brand’s interaction with its customers.

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