Clelands of the Borders has claimed Volvo Car UK’s dealer of the year award at an event which recognised the Swedish brand’s top performing retailers from across the region.
Clelands of the Borders’ Melrose Road, Galasheils, operation became Volvo’s Retailer of the Year by achieving the best results of 2018 as part of a hotly-contested annual assessment of key performance indicators which took in franchisees’ performance in sales, meeting growth targets, as well as customer satisfaction scores for sales and aftersales.
The team at Clelands of the Borders exceeded all targets, while seamlessly transitioning to their new showroom, which opened in February 2018.
John Cleland, retailer principal at Clelands of the Borders, said: “Being crowned Volvo’s retailer of the year for the second time in the last five years is a fantastic achievement.
“As we are also celebrating our 30th year as a Volvo retailer, we have a lot to be proud of.
“This award recognises how hard everyone at Clelands of the Borders has worked over the last year.
“I am so grateful for having such a dedicated team and would like to thank them for all of their efforts - this award would not have been possible without them.
“I know that everyone at Clelands of the Borders will work hard to beat Volvo Car UK’s targets for this year so that we can retain our title for 2019.”
This year’s awards win for Clelands marks the second time that the group has won the accolade from Volvo in the last five years, and it is the fifth year in a row that the retailer has had a podium finish.
A number of regional winners were also recognised at the recent Volvo Car UK Retailer of the Year awards.
The full list of regional winners to make the brand’s top ten, were:
Clelands of the Borders, Galashiels; Ray Chapman, Malton; Marshall, Grantham; Paul Rigby, Stourbridge; Agnews, Belfast; Fawcett’s Garage (Newry Ltd); Truro Motor Company; Cambridge Garage, Havant.