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Twells of Billinghay is Vauxhall Customer Excellence Awards' top performer

Stephen Norman, Vauxhalls Group managing director, and John Twells, dealer principal at Twells of Billinghay

Twells of Billinghay has been recognised as the UK's top-performing Vauxhall retailer based on the level of quality delivered to its customers.

Vauxhall’s Customer Excellence Awards have been running for eight years and Lincolnshire-based Twells of Billinghay have won an award each year since 2012.

“We are delighted to be recognised as the top-performing Vauxhall retailer with this fantastic Customer Excellence Award.

"It is a testament to the hard work and dedication of the team here," said managing director, John Twells. 

"Customer satisfaction is our top priority and we are committed to delivering a fantastic customer experience, ensuring every person who walks through our doors, feels we have gone the extra mile to cater for their needs.”

Twells of Billinghay is one of 43 Vauxhall retailers nationwide to receive a Customer Excellence Award thanks to their excellent results in Vauxhall’s Customer Purchase Satisfaction and Service Satisfaction Surveys, calculated at the end of 2018.

Customers are invited to take part in the Vauxhall Customer Satisfaction programme following the purchase of a new vehicle or the servicing of a vehicle.

Vauxhall's Group managing director, Stephen Norman, presented Twells and his team with their award.

“I would like to congratulate the team at Twells of Billinghay on this outstanding achievement,” said Norman.

“Twells has delivered again and should be proud of their efforts. It’s great to see Vauxhall retailers providing such a fantastic service to our customers.

"Sales and service teams across the UK are customer-focused and their dedication and enthusiasm helps Vauxhall to deliver an outstanding customer experience.”

The full list of award-winning Vauxhall retailers is as follows:

  • Twells of Billinghay, Billinghay
  • Bristol Street Motors Lichfield, Lichfield
  • Arthurs of Oswestry, Oswestry
  • Sonning Common Garage, Reading
  • Davidsons of Morpeth, Morpeth
  • Bristol Street Motors Sunderland, Sunderland
  • Drive Weston-super-Mare, Weston-super-Mare
  • 06 Ormskirk, Ormskirk
  • Perrys of Canterbury, Canterbury
  • Bristol Street Motors Durham, Durham
  • Westcars of Tiverton, Tiverton
  • Bristol Street Motors Crewe, Crewe
  • Aston Melton Mowbray, Melton Mowbray
  • Accrington Garages, Accrington
  • James Haugh, Dumfries
  • Saltford Motor Services Ltd, Bristol
  • York Ward & Rowlatt, Wellingborough
  • Drive Hartlepool, Hartlepool
  • Drive Bristol North, Bristol
  • Dickens, Rhostyllen
  • Tustain Motors Ashington, Ashington
  • Drive Bury St Edmunds, Bury St Edmunds
  • Drive Redcar, Redcar
  • Pentagon Derby, Derby
  • JB Motors, Malton
  • Marshall of Peterborough, Peterborough
  • Perrys of Rotherham, Rotherham
  • Eden Exeter, Marsh Barton, Exeter
  • Evans Halshaw Peterlee, Peterlee
  • Brindley Cannock, Cannock
  • Fiskens of Forfar, Forfar
  • Drive Bristol Central, Bristol
  • Evans Halshaw Horsforth, Leeds
  • Evans Halshaw Newport, Newport
  • Drive Aldershot, Aldershot
  • Dobies, Workington
  • Marehay Garage, Ripley
  • Steeles of Worthing, Worthing
  • Troops, Leadenham
  • Lindsays, Milton
  • W P Lewis & Son, Pembroke Dock
  • Lochside Garages, Enniskillen
  • Kerr & Smith, Cumnock

Pictured: Stephen Norman, Vauxhalls Group managing director, and John Twells, dealer principal at Twells of Billinghay

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