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The 2022 AM Awards Retailer of the Year winner is Arnold Clark Automobiles

The 2022 AM Awards Retailer of the Year winner is Arnold Clark Automobiles, the largest privately owned motor retailer in the UK.

Selected from the winners of the Used Car Retailer of the Year and the two Dealer Group of the Year categories, our winner is a family-owned brand and an unstoppable force.

Arnold Clark prides itself on being the largest independent, family-run business in Europe, and this is reflected in its desire to put the customer in total control and allow its employees the freedom to do what they do best.

Reinvesting its substantial annual profits, it has created an environment that nurtures individualism and promotes healthy working, and for the customer it wants to sure that it is ‘easy to do business with’.

Development of its digital customer journey, with new buying concepts like click and collect and home delivery, has happened simultaneously to new physical concepts such as its Innovation Centre in Glasgow.

Arnold Clark's newly opened AFV Innovation Centre in GlasgowThis site, which opened in 2021 with the support of OLEV, the Energy Saving Trust and Transport Scotland, among others, is not a car sales location; it was designed with the future of transport in mind, and its role is to educate the public about alternative fuel vehicles and let them experience the hybrids and EVs of many brands in one place.

More Innovation Centres are set to open; the next will be at Stafford in England this spring.

A Think Customer initiative encourages staff to put the consumer first and consider ways to help them get what they want.  

A Think Employee initiative ensures the company examines ways to give back to the staff who help make it so successful, such as rewards for entire teams working together to achieve brand goals. Joint research programmes with the University of Strathclyde are looking at how the changing car industry and market will affect the consumer with an aim to help shape transport strategy in the future.

 

Finalists

  • Arnold Clark Automobiles (winner of Dealer Group of the Year – more than 10 sites, and Used Car Dealer of the Year)
  • Waylands Automotive (winner of Dealer Group of the Year – up to 10 sites)


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