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JudgeService to double workforce

Neil Addley (left), founder of JudgeService, meeting with Andrew Jones MP

JudgeService has moved to larger premises and launched a recruitment drive to support the company’s rapid growth following a record year for the UK motor industry.  

The Harrogate-based business, which offers a range of products for car dealers to assess their customer service offering, is set to double its staff over the coming months.

To mark its growth, the company recently welcomed Andrew Jones MP, Member of Parliament for Harrogate and Knaresborough and Parliamentary Under Secretary of State at Department for Transport, to its offices to meet the team.

JudgeService founder, Neil Addley, said: “We’re very pleased to be expanding our team and it was great to meet with Andrew Jones MP to see how the government is helping local businesses and the idea of a Northern Powerhouse.

“At JudgeService, our philosophy is simply to help car buyers find good dealers and to give dealers access to the tools to enhance their customers’ buying experience. 

“With JudgeService’s products becoming increasingly prominent in dealers’ advertising and marketing campaigns, it’s vital that we expand our team to meet growing demand.”

With more than 2.5 million new cars sold last year according to the Society of Motor Manufacturers and Traders (SMMT), JudgeService is growing rapidly and has already increased its workforce by 50 per cent since December 2014.

The business’s latest wave of growth will see continued expansion of a contact centre team which delivers an evolving range of products to over 900 car dealers across the UK.

JudgeService has also moved into new 3,500sq-ft premises in Cardale Park, Harrogate, more than doubling its office space to support its expanding team.  

The company, established in 2011, is the UK’s only review service developed exclusively for the motor trade and shares survey feedback with dealers to allow them to identify opportunities to improve their customer service levels and address any customer issues immediately.

The results are also made public to help consumers make informed decisions about where to buy their next car.

To date, JudgeService has delivered more than 370,000 dealership reviews.

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