customer survey
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Latest News 8 NovRising costs and government policies to push motorists out of their cars
The car retail sector’s vehicle supply issues look set to be compounded by a cost-of-motoring crisis and growing moves to discourage car usage across the UK.
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Market Insight 13 JulCost of driving tops list of customer concerns, says dealers
The cost of cars is the top-priority for car-buyers as the cost-of-living crisis bites, according to Close Brothers Motor Finance’s Dealer Satisfaction Survey.
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Manufacturer 29 JunPorsche, Tesla and Kia top Auto Express’s 2022 Driver Power brand survey
Quality, performance and style are more important to owners than value for money according to the latest Auto Express Driver Power car brands survey.
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Manufacturer 15 JunKia XCeed tops Auto Express Driver Power 'Best Cars To Own' survey
The Kia XCeed emerged as UK motorists' favourite car to own with a top-ranking finish in the annual Auto Express Driver Power 'Best Cars To Own' survey.
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Market Insight 23 MayOne-in-five car buyers delaying purchase due to cost of living crisis
One-in-five new and used car buyers are putting off their next purchase as they feel the pinch of the cost of living crisis, eBay Motors Group research suggests.
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Market Insight 20 MaySurvey reveals motorists' ‘willingness to pay’ for connected car services
Navigation and safety technology already freely accessed by motorists emerged as the services that the majority were most willing to pay for in a connected car study conducted by YouGov.
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Market Insight 25 JanFaltering car availability blamed for record automotive customer complaints
A decline in the availability of cars during a year hampered by COVID-19 and supply constraints has been blamed for record automotive customer complaints in 2021.
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Market Insight 10 AugFour-in-ten UK car buyers would prefer to buy a EV, research finds
More than four-in-10 people (41%) of those looking to purchase a car would like to buy a zero-emission vehicle (ZEV), according to research by EY.
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Aftersales 24 MarNumber of UK cars missing MOT by more than three weeks triples
The number of cars on UK roads that have missed their MOT by more than three weeks has tripled during the last six months.
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Market Insight 24 MarCar buyers question Government's commitment on emissions after EV grant changes
Car buyers have described Government’s plug-in grant as “very important” driver of the shift to electric vehicles (EV) as 79% said they disagreed with Government’s recent changes to the scheme.
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Digital Marketing 11 MarMajority of car buyers open to online car buying due to COVID, CarGurus finds
CarGurus’ 2021 Buyer Insight Report has found that the 63% of car buyers are now open to the idea of buying a vehicle online as a result of the impact of the COVID-19 pandemic.
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Market Insight 3 Mar
Almost two-thirds of in-market car buyers now poised for April 12 purchase
A What Car? survey of 2,359 in-market car buyers has found that 59% are now poised to purchase on April 12 following Prime Minister Boris Johnson’s announcement on the re-opening of retail after COVID-19 ‘Lockdown 3’.
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Market Insight 24 FebFranchised dealers 'most trusted' by 92% of car buyers returning to COVID-safe showrooms
Franchised car dealers emerged as the automotive retail sector’s most trusted operators as 95% of car buyers told What Car? they were comfortable with the prospect of visiting showrooms when ‘COVID-19 ‘Lockdown 3’ is lifted.
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Car Dealer News 9 FebFailure to re-open car showrooms in Q1 to impact jobs and economy, say dealers
Car retail bosses have voiced concern that a failure to re-open car showrooms in-time for the March number plate change will impact jobs and the economy, claiming “MPs fundamentally do not understand business”.
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Digital Marketing 1 FebCould Auto Trader data indicate a post-lockdown car sales boom?
Auto Trader has reported a 1.6 million uplift in the volumes of visitors to its online car marketing platform and record consumer confidence amid KPIs which could indicate another post-lockdown sales boom.
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Market Insight 27 JanPetrol and diesel drivers put off AFV switch due to lack of knowledge
Over half (52%) of motorists in the UK believe their next car is likely to be a hybrid vehicle, but 68% of petrol and diesel drivers feel they do not know enough to buy one.
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Market Insight 26 JanCar buyers visiting more car search websites during COVID-19 lockdown
Over three-quarters of car buyers have increased their use of car search websites to inform their next purchase during the COVID-19 coronavirus pandemic, according to research by eBay Motors Group.
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Market Insight 21 JanMotorists target £20,000 list price to make electric vehicle switch
Motorists in the UK are aiming to budget for a £20,000 list price before making the switch to an electric vehicle, according to research conducted by Deloitte – highlighting an affordability void.
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Market Insight 13 Jan
Car buyers’ consumer confidence three times higher than in first lockdown
Consumer confidence among in-market car buyers is three times higher than during the UK’s first COVID-19 coronavirus lockdown during H1 2020, a What Car? survey has found.
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Aftersales 11 JanOver a quarter of car buyers want winter tyres on their next vehicle
Over a quarter of in-market buyers would like to have the option to have their next vehicle fitted with winter or all-season tyres instead of summer tyres, What Car? research has found.
