Lookers highlighted the “resilience and diversity” of its business model as it outperformed the market with a 4% downturn in new car revenues but growth from used cars and aftersales.
If you ask the average consumer about car insurance, it’s very possible the answer will include an audible huff of frustration, followed by an expression of exasperation.
A study of dealer sales has shown that an effective customer contact strategy could increase customer retention rates, despite a falling market.
The Car Buying Group was named as the winner of the ‘fast growth’ award at TheBusinessDesk.com’s Yorkshire Business Masters Awards 2018.
Franchised dealers hold inaccurate or incomplete records for 30% of their customers, according to Marketing Delivery research.
Volvo Car UK has teamed up with Esplanade to return the brand to the Isle of Wight after a ten-year absence from the island.
Managing directors and chief executives from the automotive retail sector will “challenge and test best practice” surrounding diversity and inclusivity when they meet at a one-day collaborative seminar hosted by Auto Trader and Ennis & Co.
Dealer part exchanges saw a “healthy rise in prices” on the back of strong consumer demand and restricted supplies of older used cars caused by industry scrappage deals, according to Aston Barclay.
Honda dealerships will be able to offer a larger version of the Civic to customers when the brand brings a saloon version to UK showrooms in August.
Car dealers have almost doubled the number of valuations carried out via smartphone during the past year, according to new market data from Cap HPI.
MP swaps The Houses of Parliament for car auction house Member of Parliament The Rt Hon Sir Oliver Heald QC MP swapped The Houses of Parliament for the auction house with a visit to Letchworth Motor Auctions. Heald visited the auction group’s Hertfordshire facility as part of a fact-finding opportunity organised by the National Association of Motor Auctions (NAMA) member. The MP for North East Hertfordshire, was keen to take up the offer of a site visit as part of a bid to gain a better understanding of how motor auctions are operated and see the employment and business opportunities available in the sector. NAMA said in a statement “It was also an opportunity for him to see the significance of the site to the local economy”. Louise Wallis, head of NAMA, was on hand to highlight to Sir Oliver Heald a number of industry issues, including Brexit, the changing legislation and consumer approaches to diesel-fuelled vehicles, mileage fraud and debit card charges which are costing the industry almost £1.8 million a year. Wallis said: “The visit provided an opportunity for Sir Oliver Heald to find out more about the Letchworth Motor Auctions, and the importance of motor actions to the UK economy.”
Imperial Cars operations director Neil Smith considers why all dealers should commit to raising the bar in customers' website experience.
Mitsubishi Motors UK will support Screwfix’s 2018 Britain’s Top Tradesperson competition, by rewarding the winner with a brand new vehicle.
The rise of EV and hybrids may fuel an already buoyant test-drive demand, according to WhatCar? research.
Groupe Renault has recognised three UK dealers at its global Dealer of the Year event.
Vauxhall will end its Onstar connectivity service in all models in December 2020. A new service is being developed by its owner, PSA Group.
The Volkswagen Group has urged motorists to not use the rear-left seatbelt Polo’s and two Seat brands after Finnish magazine finds concerning faults.
PSA Group will sell ex-management Peugeot, Citroen and DS vehicles through a new used car scheme, PSA Direct.
News in brief from DMT, Tootle and VQS
Motordepot, the used car supermarket group, has expanded into Tyneside.
John O'Hanlon has doubled the size of his new dealer venture with the acquisition of Volvo dealer Fawcetts Garage in Newbury.
Jeremy Townsend has been appointed as communications director at Vauxhall motors, replacing Denis Chick.
Demand for used diesel cars has remained strong in the first quarter of 2018, driving conversion rates at auction.
Audi has outlined an ambition to sell 800,000 fully electric and plug-in hybrid cars in 2025.
The majority of motorists don’t know that dealers’ sales staff should discuss their financial details when buying a car in finance.
EU member states have agreed on the European Commission's latest proposals to strengthen car and van emissions testing.
Stewart MacAulay, Arnold Clark director, has become Group Autoparts director, based at its head office in Glasgow.
McLaren Automotive is expanding its UK network with a new Leeds site, operated by Park’s Motor Group.
Inchcape UK has enhanced its technician benefits package with a personal tool insurance up to the value of £20,000.
BMW has issued a recall for over 300,000 cars in the UK following a DVSA investigation which concluded that certain models could stall without warning.
