In today’s world, technology has the power to transform customer experiences and relationships, but the car buying and servicing progress may still be viewed as inconvenient and impersonal by many customers.
Volkswagen Financial Services (VWFS) chief executive, Mike Todd, predicts that - aside from the impact of Brexit - three other key areas will continue to influence the automotive sector’s response post COVID-19.
A Brexit deal may have been done but with COVID-19 and the electric vehicle (EV) agenda at the heart of car retail’s challenges in 2021, Alison Ashley, RSM’s head of motor retail, has highlighted her key predictions for the years ahead.
Recent research Auto Trader Auto Trader Market Report reveals that the pandemic has accelerated the adoption of online car buying behaviour, as consumers and retailers adapt to a surge in shopping from home.
As Automotive Managemnent (AM) asks UK car retail businessses to share their hopes and fears for a COVID-19 and Brexit-impacted year ahead in the 'Outlook 2021 Survey', David Borland, EY UK & Ireland automotive leader suggests there could be cause for "cautious optimism".
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