complaints
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Market Insight 17 FebMotor Ombudsman’s online Knowledge Base records one million views
The Motor Ombudsman’s Knowledge Base online resource has achieved one million views since launching in January 2019.
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Market Insight 2 FebDealers come under pressure as ombudsman eyes electric vehicle complaints
One in three of the complaints received by The Motor Ombudsman from EV owners in 2021 related to point-of-sale issues or inadequate post-purchase customer service.
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Market Insight 16 AprInsurance complaints fall in automotive sector, FCA shows
The number of complaints about motor vehicle insurance products fell 13% to 242,041 in the second half of 2019 from 277,363.
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Car Dealer News 23 MayMotor Ombudsman campaign encourages communication before complaints
The Motor Ombudsman launched its “#talk2resolve” consumer awareness campaign on Twitter, to highlight importance of motorists engaging with companies before contacting ADRs.
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Finance 23 AprFCA reports 5% drop in finance and insurance complaints in H2 2018
PPI continued to account for the vast majority of complaints received by the Financial Conduct Authority (FCA) as the overall number of consumers demanding redress declined by 5% in the second half of 2018.
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Car Dealer News 17 AugMercedes-Benz Retail Group car dealership's 'dangerous' parking criticised by Watford Mayor
Mercedes-Benz Retail Group’s Watford dealership has been criticised by the city's Mayor and nearby residents for ignoring rules and blocking pavements and cycle routes with its "dangerous" car parking.
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Retailing 23 FebLearn to defuse a customer crisis
Any issue, from a finance complaint to a nationwide recall, can damage a dealership's standing if mismanaged, but handled well it can enhance your reputation
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Market Insight 19 SepMotor Ombudsman counts 13,000 inquiries at first 'sales code' anniversary
The Motor Ombudsman has seen nearly 13,000 consumer contacts in the 12 months since it launched the Stage Two Chartered Trading Standards Institute-approved Motor Industry Code of Practice for Vehicle Sales.
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Car Dealer News 25 JanVehicle Sales Code enquiries surge at Motor Ombudsman
The Motor Ombudsman received 7,200 enquiries from customers related to its Vehicle Sales Code between launch in September until December last year.
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