Consumer
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Market Insight 5 JulNearly a third of UK drivers forgoing test drives, says SOGO
Nearly a third of motorists (29%) are buying or leasing their next car without taking a test drive, according to new data from flexible leasing provider SOGO.
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Used Cars 18 MayLess than a third of car buyers haggle on car purchase, says CarGurus
Less than a third of car buyers (29%) always try to negotiate when purchasing a car, according to a new CarGurus survey.
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Market Insight 10 MayDrivers over 55 are most sceptical about EVs, says Carwow
Drivers aged 55 and over are the age group most reluctant to make the change to electric vehicles (EV), according to Carwow.
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Market Insight 11 AprMost car buyers want fixed prices but one in four enjoys the haggle
One in four car buyers actually enjoys the process of negotiating with a dealer on their purchase, a latest consumer study by What Car? reveals.
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Retailing 31 MarCar dealers' marketing could better appeal to female buyers' triggers
Women will soon be majority of drivers and car buyers, expert suggests, so car dealers and OEMs need to improve their marketing to "trigger" a female shopper into buying.
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Aftersales 3 MarTight budgets leading to rise in cars without MOT on UK roads
Tight budgets mean a likely increase in the number of cars being driven without current MOT certificates, according to Halfords.
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Used Cars 21 DecBuyers ready for factory-refurbished used cars, but few will pay a premium, study finds
As some carmakers see opportunity in manufacturer refurbishment programmes, a consumer survey has found one in two carbuyers would choose a factory-reconditioned used car over current approved used vehicles.
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Aftersales 21 OctIndependent garages are winning customers through missed service plan sales
Franchised dealers who fail to sell cars with service plans are losing one-in-five customers to independent garages for servicing work.
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Finance 18 AugTrials begin as Motability ponders how disabled drivers adapt to EVs
Trials are under way with Motability Scheme customers to identify the challenges and solutions to electric car use for disabled drivers.
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Market Insight 17 FebMotor Ombudsman’s online Knowledge Base records one million views
The Motor Ombudsman’s Knowledge Base online resource has achieved one million views since launching in January 2019.
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Finance 4 JanInsurers banned from quoting customers a higher price for renewals
Insurers have been banned from quoting customers a higher price for renewing their motor and home insurance, than they would pay if they were a new customer.
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Market Insight 22 DecTV and online vital to convert buyers to electric cars, YouGov finds
To convert UK motorists into electric car buyers soon the automotive industry will need to invest most heavily in television and online channels, according to a consumer study by YouGov.
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Finance 7 Dec
FCA's new Consumer Duty renews motor finance focus on foreseeable harm
The Financial Conduct Authority will set new rules for regulated financial services including motor finance by mid-2022 as it aims to “fundamentally shift the mindset of firms”.
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Market Insight 22 Sep
4 in 5 car buyers prefer dealership purchase, Vertu survey finds
Fewer than one in five consumers are happy to buy a car remotely after only watching a personalised video or a live virtual walkaround, new consumer research has found.
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Car Dealer News 8 SepPorsche top for sales, Lexus top for service, Driver Power research finds
Consumers love Porsche's sales experience the most in the UK, according to Driver Power annual research published by Auto Express today.
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Finance 4 JunFCA takes action to boost competition in motor insurance
Insurers are in the Financial Conduct Authority's sights as it brings in new steps to stop consumers being penalised for loyalty to their motor insurers.
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Market Insight 3 JunBlock Exemption review notes repair and commercial vehicle market issues
An evaluation of Motor Vehicle Block Exemption Regulation for the European Commission will decide by 2023 if specific rules around new vehicle and parts distribution are needed.
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Technology 23 AprFacebook 'shops' will help drive car sales online
Facebook research found 1 in 2 prospective car buyers now expect to be able to do so online. Now it is getting Facebook Shops ready to help car brands and dealers.
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Supplier News 14 JanFacebook automotive head to join RAPID RTC at AM Live next week
Anita Fox, head of automotive at Facebook, will join RAPID RTC's VP sales and support (UK) Pontus Riska at the Automotive Management Live Virtual online event.
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Market Insight 17 DecTwo-thirds of UK buyers are "badge snobs"
Almost two-thirds (64%) of UK car drivers say there are some brands of car that they would not buy, irrespective of how good the car, or the deal on offer.
