New research reveals that 65% of car finance customers who took out loans before the ban on discretionary commission arrangements (DCAs) trusted their dealer to offer them the best deal
A study into how car shoppers perceive their visit to a car dealership has found that almost half of women rate it the most boring type of shopping experiences.
The financial crisis brewing in the UK’s motor finance sector could rival the infamous £50 billion Payment Protection Insurance (PPI) consumer scandal, the Financial Conduct Authority's (FCA) top legal chief has conceded.
Industry leaders at the BVRLA’s recent Fleets in Charge conference have called for action to increase demand in the “stagnating” new electric car retail market.
Car ownership remains crucial for young people, with the need for a vehicle increasing among 17-24-year-olds, Auto Trader's latest consumer analysis reveals.
Fewer than one in five (18%) motorists check official safety ratings such as Euro-NCAP when purchasing a new car, according to recent findings.
Nearly a third of motorists (29%) are buying or leasing their next car without taking a test drive, according to new data from flexible leasing provider SOGO.
Less than a third of car buyers (29%) always try to negotiate when purchasing a car, according to a new CarGurus survey.
Drivers aged 55 and over are the age group most reluctant to make the change to electric vehicles (EV), according to Carwow.
One in four car buyers actually enjoys the process of negotiating with a dealer on their purchase, a latest consumer study by What Car? reveals.
Tight budgets mean a likely increase in the number of cars being driven without current MOT certificates, according to Halfords.
As some carmakers see opportunity in manufacturer refurbishment programmes, a consumer survey has found one in two carbuyers would choose a factory-reconditioned used car over current approved used vehicles.
As dealers have fewer opportunities to sell used cars in volume due to the supply constraints and gaps on their forecourts, so the onus must be on sales staff to identify a customer’s pressing needs when they do appear ready to buy.
Franchised dealers who fail to sell cars with service plans are losing one-in-five customers to independent garages for servicing work.
Trials are under way with Motability Scheme customers to identify the challenges and solutions to electric car use for disabled drivers.
The Motor Ombudsman’s Knowledge Base online resource has achieved one million views since launching in January 2019.
Insurers have been banned from quoting customers a higher price for renewing their motor and home insurance, than they would pay if they were a new customer.
To convert UK motorists into electric car buyers soon the automotive industry will need to invest most heavily in television and online channels, according to a consumer study by YouGov.
The Financial Conduct Authority will set new rules for regulated financial services including motor finance by mid-2022 as it aims to “fundamentally shift the mindset of firms”.
Fewer than one in five consumers are happy to buy a car remotely after only watching a personalised video or a live virtual walkaround, new consumer research has found.
