customer loyalty
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Car Dealer News 2 JulSquare Deal Motors (SDM) Mazda Falkirk crowned Mazda Dealer of the Year
Square Deal Motors (SDM) Mazda Falkirk has been crowned as the Japanese car brand’s UK Dealer of the Year after gaining praise for achieving strong customer loyalty through high levels of service.
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Manufacturer 1 JunToyota/Lexus launches 10-year warranty through service-activated Relax scheme
Toyota and Lexus will drive franchisees' aftersales customer retention by extending the warranty on its cars to 10 years and 100,000 miles through its new service-activated Relax scheme.
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Car Dealer News 9 DecCrayford & Abbs customer makes Juke her 27th new Nissan
Loyal Nissan customer Patricia McIntosh became one of the UK’s first recipients of the all-new Juke SUV when she took delivery of her 27 new car from Norfolk retailer Crayford & Holt.
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Latest News 25 SepSimon Bailes Peugeot customer is Peugeot UK’s 'most devoted' owner
Simon Bailes Peugeot customer Elizabeth Hutchinson has been labelled as Peugeot UK’s most dedicated car owner having exclusively driven a series of the French brand's latest models since 1970.
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People News 11 DecMitchell Group’s Christmas carol concert raises over £4k for charity
Mitchell Group raised £4,385 for the Mercy Ships charity when it attracted over 1,100 carol-singing customers to its 11th annual Christmas Carol event.
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Manufacturer 18 AugFifth ‘free to attend’ Dacia Day offers 500 test drives
The UK’s fifth Dacia Day will offer 500 customers test drives as part of a series of Europe-wide events to celebrate the brand's "strong sense of community".
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Car Dealer News 3 MayJardine Motors Group hits Audi Q Power Awards for six
Jardine Motors Group emerged victorious from the recent Audi Q Awards 2016, which recognised the best performers from within the German brand’s UK network of retailers.
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Market Insight 19 AprStudy: Welsh and Scottish are best aftersales advocates
A study by the Motor Ombudsman has found motorist living in Wales and Scotland are most likely to recommend their local garage.
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Finance 6 Feb
Oodle Finance rolls-out following £60m investment boost
Recently-established Oodle Finance has secured £60 million of investment to help it roll-out a funding solution for customers from the full range of credit profiles.
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Insight 3 Oct10 ways car dealers can hold on to their customers
Independent car dealers rely on repeat business, making managing customer relationships crucial.
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Opinion 13 AugGuest opinion: What makes an automobile brand valuable to consumers in the 21st century?
Innovation is a crucial touch point and with the increased chatter of driverless and electric cars increasing in popularity, customers have never had it so good.
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Market Insight 9 AprAdvice for car dealers on how to improve service loyalty
Drivers looking for a car service or repair show little loyalty to the repairer they used before, research conducted by WhoCanFixMyCar.com reveals.
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