digital
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Market Insight 31 MayOmnichannel approach is driving higher sales volumes, says Auto Trader
Automotive retailers that are investing in digital services to offer a seamless customer journey online and in the showroom are reporting higher sales volumes, according to Auto Trader.
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Aftersales 16 AugArnold Clark implements digital aftersales payments using Bumper
Arnold Clark has rolled out Bumper’s aftersales payment services across its network of 160 dealerships in Scotland and England.
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Car Dealer News 9 DecDVLA’s online services cut admin and boost satisfaction for dealers
The Driver and Vehicle Licensing Agency (DVLA) and the National Franchised Dealers Association (NFDA) believe online services can help increase customer satisfaction for dealers.
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Technology 2 DecSalesforce to provide Bentley with enhanced digital customer interaction
Bentley Motors is implementing a new suite of cloud-based CRM solutions from Saleforce in order to deliver a more personalised service to its customers.
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Latest News 13 Mar Advertisement featureThe Digital Transformation of the Dealership
Advertisement feature from bright box The Digital Transformation of the Dealership
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Market Insight 28 Sep
Car buyers prefer email contact outside of working hours, says Dealerweb
Dealers should be contacting potential customers by email, instead of phone, outside of traditional working hours, according to new research from Dealerweb.
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Manufacturer 24 Aug
Volkswagen starts car sharing service and will offer own operating system to partners
Volkswagen has announced We Share, an all-electric car sharing service in selected major cities.
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Aftersales 8 JunHow an online approach can benefit aftersales
Aftersales departments are enjoying a surge in digital innovation that can increase revenues and improve retention.
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Supplier News 3 MayCooper Solutions offers enhanced van and motorcycle appraisals
Cooper Solutions has added electronic appraisal diagrams for vans and motorbikes to its FullAppraisal and FullAuction services.
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Supplier News 23 OctClose Brothers Motor Finance relaunches website
Close Brothers Motor Finance has relaunched its website, with the intention of improving the user journey for dealers and customers.
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Opinion 20 MayAre you being served? The US and the digitalisation of dealerships
Following a trip to this year’s annual NADA convention in Las Vegas, chief executive of The Lead Agency, which owns CarKeys.co.uk, Anton Hanley saw how the need for face-to-face interactions in the car buying process is even more limited than in the UK.
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Opinion 18 MayOpinion: Make big data your big opportunity
Knowledge is power, or so the saying goes anyway. If that holds true, then today’s motor industry should be more powerful than it’s ever been.
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Manufacturer 13 MayAudi to invest £2.4bn as it aims to 'digitalise' services
Audi is set to digitalise many of its customer-facing operations and launch 20 new or upgraded vehicles by the end of the year with the help of a £2.4 billion cash injection.
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Digital Marketing 12 AprForecourt visits slump 10% in bumper March, claims Dealerweb
Walk-in enquiries at dealerships were down 10% as manufacturers recorded bumper sales growth in March, according to Dealerweb research.
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Car Dealer News 27 Jul
JCT600 launches new fully responsive website
JCT600 has launched a fully responsive website designed to enhance the customer experience and drive traffic.
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Digital Marketing 14 Jul
How psychology can support targeted marketing for car dealers
Deriving psychological profiles from people’s social media footprints and combining the insights with an increasingly diverse range of communication channels spells enormous potential for the automotive sector.
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Digital Marketing 12 Jun
Do your dealerships have enough online Klout?
Monitoring your businesses’ influence on social media is not straightforward.
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