Valuable interactions in the aftersales department are vital as car dealerships will be fishing in a diminishing pool in the future.
Experts share advice on how dealers can effectively manage customer reviews and complaints to preserve the bottom line and ensure repeat business for the future
Good data helps car dealers keep their communications timely and relevant to ensure customers are happy. Sector specialists share their marketing expertise to help dealerships be more efficient.
While watched by the Financial Conduct Authority, finance and insurance still delivers welcome profit for car dealers. Debbie Kirlew reports
Car finance sales opportunities remain for motor retailers despite tougher economic conditions, new business models and the upcoming FCA Consumer Duty requirements
With the UK faced with economic and political turmoil impacted by wider global events, economist Dr Rebecca Harding will attempt to slice through the uncertainty for motor retailers at Automotive Management Live 2022 this Thursday.
Experienced motor retailers will share their views about coping strategies for a climate of high costs and constrained sales in the Inspiration Theatre at Automotive Management Live 2022 this Thursday (November 10).
Former England and British Lions rugby star James Haskell will be at the carwow stand during Automotive Management Live next week when he will auction off his Land Rover Defender SE 3.0 D250.
Retailers need to face a host of challenges if they are to continue to thrive from joined-up customer touchpoints to emerging Chinese manufacturers, Sally Foote, managing director of carwow, will tell attendees at this year’s AM Live.
Tackling the biggest challenge facing the independents in the used car market - stock acquisition - and urging dealers to embrace EVs to help futureproof their businesses is part of the remit of Independent Motor Dealer Association’s (IMDA) session at Automotive Management Live 2022 on November 10.
Consumer behaviour is constantly evolving particularly in a volatile and fast-changing market so it has never been more vital to deliver a bespoke car buying experience, says iVendi’s chief commercial officer Darren Sinclair.
With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.
Car buyers and aftersales customers need to receive a consistent experience online, in-store and across departments, CitNOW Group’s chief customer officer Carol Fairchild will tell delegates at next month's Automotive Management Live 2022 event.
Retailers need to maintain the digital momentum they had accelerated during the pandemic to avoid potential lost sales at a time when the market is constricting, Marketing Delivery managing director Jeremy Evans will advise attendees at the 2022 Automotive Management Live show.
Automotive retailers should exploit all areas of EV driving now to create new revenue streams as vehicle ownership expands, Alan McCleave at electric charging and energy management system firm Wallbox will tell visitors to AM Live 2022.
