- Debbie Kirlew
- Contributor
- debbie.kirlew@dk-c.co.uk
-
Finance and insurance 18 Jan
Change ahead for point of sale motor finance
Car finance sales opportunities remain for motor retailers despite tougher economic conditions, new business models and the upcoming FCA Consumer Duty requirements
-
Aftersales 14 Oct
Aftersales retention: how car dealerships can tackle the cost-of-living crisis
With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.
-
Technology 15 Jul
Dealerships must tackle their environmental impact and carbon footprint
Motor retail groups are putting more focus on tackling their environmental impact and carbon footprint through technology and property solutions
-
Finance and insurance 14 Jun
How is online retail affecting the role of car dealership business managers?
The role of the car dealership’s business manager is evolving – and digitalisation is playing its part in that change.
-
Used car 18 May
The price is right: delivering margin in a turbulent used car retail sector
With retailers operating in an increasingly challenging used car environment where stock is in short supply and prices are continually adjusting, it has become even more imperative to price used vehicles correctly to both maximise margins and maintain stock turn.
-
Technology 19 Apr
Omnichannel car retail: six areas where customer experience is being 're-shaped'
As the car retail sector becomes increasing digital-savvy, AM's Debbie Kirlew took a look at six key areas where strides are being made towards a true omnichannel customer journey.
