- Debbie Kirlew
- Contributor
- debbie.kirlew@dk-c.co.uk
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Used car 9 Dec
Profit from private: dealers share the benefits of the new go-to stocking source
Clive Brook Group, Drive Motor Retail, Hendy Group, Inchcape Retail and Jemca Motor Group have all ramped-up their acquisition of private used car stock in 2021.
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Aftersales 20 Oct
Data, flexibility and finance key to a broader aftersales customer base
As the new car market declines and EV ownership becomes more widespread, dealer groups are increasingly turning their attention to older vehicles to keep workshops full.
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Aftersales 20 Oct
Car retailers are realising the 'wins' offered by digital aftersales processes
Aftersales departments have been kept busy for the best part of a decade by a buoyant new car market with each dealerships’ own customer base keeping workshops full.
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Retailing 11 Jun
What does a target-free agency model future hold for franchised car dealers?
The benefits of an agency-style model, where the new car journey is managed online and manufacturers pay a handling fee to retailers, largely outweighs the disadvantages, according to senior executives at dealer groups already experiencing mixed commissions at work in their businesses.
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Retailing 11 May
The strengths of the regional hero motor retailers
The heads of three exceptional regional hero dealer groups explain the approach to business and customer engagement that underpins their group's success.
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Retailing 12 Apr
COVID positive: how car retailers improved their operations in ‘Lockdown 3’
Forced by the COVID-19 pandemic to adapt to changing restrictions including showroom closures and shifting sales online, most dealers have unlocked new ways of working, many of which will be here to stay.
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Retailing 16 Sep
Dealerships re-evaluate how best to interact with customers
UK motor retail relies on the 'magical touches' in the car buying experience but Jemca Toyota, Luscombe Suzuki and Devonshire Motors explain how they're adapting during the COVID-19 pandemic
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Supplier insight 12 Aug
Responsible retailing: Suppliers adapt to post-pandemic trade
Just as car dealers have had to adapt to responsible retailing standards, with PPE, limits on customers and virtual meetings, so automotive industry suppliers have had to play their part.
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Choose Your Supplier 17 Jul
Motor warranty to play part in restoring confidence
Post-COVID-19, there will be significant changes in car retailing and warranty products are evolving to face the new challenges
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Retailing 16 Jul
Responsible Retailing: Keeping car sales safe amidst a pandemic
Car dealerships in England were allowed to reopen on June 1 as the Government eased its lockdown, but ‘business as usual’ may be a long way off, reports Debbie Kirlew
