- Debbie Kirlew
- Contributor
- debbie.kirlew@dk-c.co.uk
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Retailing 11 Jun
What does a target-free agency model future hold for franchised car dealers?
The benefits of an agency-style model, where the new car journey is managed online and manufacturers pay a handling fee to retailers, largely outweighs the disadvantages, according to senior executives at dealer groups already experiencing mixed commissions at work in their businesses.
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Retailing 11 May
The strengths of the regional hero motor retailers
The heads of three exceptional regional hero dealer groups explain the approach to business and customer engagement that underpins their group's success.
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Retailing 12 Apr
COVID positive: how car retailers improved their operations in ‘Lockdown 3’
Forced by the COVID-19 pandemic to adapt to changing restrictions including showroom closures and shifting sales online, most dealers have unlocked new ways of working, many of which will be here to stay.
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Retailing 16 Sep
Dealerships re-evaluate how best to interact with customers
UK motor retail relies on the 'magical touches' in the car buying experience but Jemca Toyota, Luscombe Suzuki and Devonshire Motors explain how they're adapting during the COVID-19 pandemic
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Supplier insight 12 Aug
Responsible retailing: Suppliers adapt to post-pandemic trade
Just as car dealers have had to adapt to responsible retailing standards, with PPE, limits on customers and virtual meetings, so automotive industry suppliers have had to play their part.
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Choose Your Supplier 17 Jul
Motor warranty to play part in restoring confidence
Post-COVID-19, there will be significant changes in car retailing and warranty products are evolving to face the new challenges
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Retailing 16 Jul
Responsible Retailing: Keeping car sales safe amidst a pandemic
Car dealerships in England were allowed to reopen on June 1 as the Government eased its lockdown, but ‘business as usual’ may be a long way off, reports Debbie Kirlew
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Digital marketing 19 Feb
Five steps to successful e-commerce
How close is the industry to a fully-functioning online buying process? These keys may help speed it along.
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Retailing 3 Dec
Vehicle preparation – controlling your costs
Slick pre-delivery inspection processes between auction/part-ex and virtual and physical forecourts are central to maximising profits
