Technical information provider Autodata held a recent event at Brands Hatch to demonstrate a new internet-based solution covering more than 80 vehicle manufacturers.
Volkswagen is recalling 2.6 million cars worldwide due to a range of potential problems, which include lights and leaking fuel lines on certain models, and an issue affecting its seven-speed dual-clutch gearbox.
Franchised dealers need an online aftersales strategy that differentiates them from the independents and High Street fast-fit chains to encourage customers to remain in the network, says Neil Addley, managing director of Trusted Dealers.
Motor Codes, the consumer garage scheme, has partnered with TootCompare to offer people searching for an MoT or servicing, details of Motor Codes' members and their feedback ratings.
MoT testing facilities and longer warranties could help stem the flow of customer migration from the franchised network to the independent sector, says Trend Tracker director Chris Oakham.
Ford has capped the price of servicing and maintenance for older Ford vehicles with the launch of a new programme that aims to make the cost of motoring more transparent and more affordable.
Halford Autocentres has introduced an entry level servicing price for cars with engines of 1300cc or less.
The shocking consequences and high cost of tyre failures have been revealed in a series of new CCTV clips unveiled by the Highways Agency and TyreSafe as part of October’s Tyre Safety Month campaign.
Today’s announcement that the Government plans to freeze MoT test prices has been criticised by the Retail Motor Industry Federation.
The days of letting the customer escape after their car’s service to a fast-fit site across town should be long gone now that dealers focus on maximising the opportunities presented by every car coming into their workshop.
Motor Codes has announced a 45% surge in its independent garage subscriber-base, taking the number of formally-endorsed local businesses to more than 2,000 across the UK.
Honda’s breakdown cover, Hondacare Assistance, is the best of its kind according to a new survey of UK motorists by Which?.
The Motoring (.co.uk) website says aftersales keywords on Google could ‘go through the roof’ over the next two to three years.
Halfords is equipping its 460 service centres with diagnostic equipment, products and training to sell and fit stop/start battery technology in customers’ cars.
Guy Allman, chief executive at BTC, believes addressing problems with customer satisfaction starts with looking at how engaged staff are with the business.
Japanese manufacturers are the most reliable brands when it comes to passing the MoT test, according to new Vehicle Operator and Services Agency (VOSA) data, analysed by TootCompare.
Arnold Clark, AM Tyre Retailer of the Year 2012 and 2013, has signed up to TyreSafe, to help raise awareness of tyre safety with its customers in Scotland and northern England.
Motor Codes has partnered with Motoring.co.uk to provide a main dealer search and review function through its aftersales information pages.
A real-time comparison site for car servicing and MoTs has been launched, offering dealers the chance to promote their deals and drive incremental aftersales revenue.
Cambridge-based dealerships owned by Vindis Group are offering electric bikes as onward mobility options for customers.
More than 30% of motorists with vehicles aged 0-4 years take their cars to independents for oil changes and top-ups. Dealers have to learn to sell their message of quality over cost and to take the battle for customers online
Fast-fit chain Kwik-Fit plans to take on franchised dealers directly with a new 'slow-fit' car repair service.
According to Motoring (.co.uk), many consumers find it difficult to access the aftersales areas of dealer websites.
Arnold Clark is launching a new ‘Buy a Tyre, Win a Car’ promotion across its 130+ UK service centres during September, October and November.
Car brand Seat has added tyre replacement services to the online functions of its website.
