Car dealers are targeting corporate customers with services such as free collection and delivery and night-time servicing
Dealers, manufacturers and suppliers tell AM how the franchised sector can win back aftersales business.
What can franchised dealers learn from their fast-fit rivals?
Competition among companies providing products and services to automotive retailers is fierce. Car dealers tell us what sets a potential partner apart.
When it comes to car maintenance, there’s a common assumption: Londoners pay more than anyone else. It stands to reason: higher rents, higher wages.
Half-price MoTs, servicing from just £50, free wiper blades with every service, free chicken wings with every MoT - on every high street, every van, every industrial estate, garages and dealers promote remarkably low car servicing prices.
The value of the UK car body repair market has fallen by 34% the years 2004 to 2014.
Continuing our special reports into the service, maintenance and repair market WhoCanFixMyCar.com looks at at how cars ‘age’ - what happens to service/repair bills as a car gets older?
Dealer groups are losing aftersales opportunities to digital startups. Google's Hugh Dickerson tells franchised dealers how they can fight back
In the second of a regular series, WhoCanFixMayCar.com (WCFMC) compares the repair costs of three of the best selling brands in the UK: Ford, Vauxhall and Volkswagen.
Retail service, maintenance and repair volumes are forecast to fall more than 10% in the next five years. Use these tools to improve your conversion rates and profits.
Lean thinking can double a service department’s efficiency, delegates at the AM Aftersales Executive Club heard, but it is not for the faint-hearted.
Knights Group aftersales director Ian Dow explains why he has extended working hours, up to 2am for some departments, and why the motor trade needs to follow the lead of other retail sectors on customer convenience.
The workshop of Mercedes-Benz of Edinburgh became a temporary pit lane for the Mercedes AMG Petronas Formula One team this week.
SMR volumes are predicted to fall more than 10% in the next five years. Improving your dealerships’ first-time fix rates is the first step in winning customers back from independents and getting your ‘value for money’ message right.
Body protection suppliers are investing in developing next generation products and new training materials.
Moving on from manual aftersales systems is paying off for some car dealers and their customers.
Daily targets and a focus on every individual have driven Rybrook Warwick BMW, the AM Awards winner for Excellence in Aftersales, to global success.
The vast majority of fleets would like to see all manufacturers offer pre-paid service plan packages
Warranty suppliers offer support and training to ensure car dealers sell their products in compliance with the law
More than 30% of motorists with vehicles aged 0-4 years take their cars to independents for oil changes and top-ups. Dealers have to learn to sell their message of quality over cost and to take the battle for customers online
The Independent Automotive Aftermarket Federation (IAAF) is urging independent garages to inform motorists of their choices for car maintenance in response to the SMMT and NFDA’s Minute or Two campaign which is looking to help franchised workshops capture and retain more aftersales work.
A new 100,000sq ft national distribution facility for parts distributor Andrew Page will be fully operational within the next few weeks supplying the company’s core 65 national branch network.
Yorkshire’s top dealer group is almost back to where it was before the downturn. To get there the group is relying on its staff to align themselves to its seven core values.
