Body protection suppliers are investing in developing next generation products and new training materials.

Moving on from manual aftersales systems is paying off for some car dealers and their customers.

Daily targets and a focus on every individual have driven Rybrook Warwick BMW, the AM Awards winner for Excellence in Aftersales, to global success.

The vast majority of fleets would like to see all manufacturers offer pre-paid service plan packages

Warranty suppliers offer support and training to ensure car dealers sell their products in compliance with the law

More than 30% of motorists with vehicles aged 0-4 years take their cars to independents for oil changes and top-ups. Dealers have to learn to sell their message of quality over cost and to take the battle for customers online

The Independent Automotive Aftermarket Federation (IAAF) is urging independent garages to inform motorists of their choices for car maintenance in response to the SMMT and NFDA’s Minute or Two campaign which is looking to help franchised workshops capture and retain more aftersales work.

A new 100,000sq ft national distribution facility for parts distributor Andrew Page will be fully operational within the next few weeks supplying the company’s core 65 national branch network.

Yorkshire’s top dealer group is almost back to where it was before the downturn. To get there the group is relying on its staff to align themselves to its seven core values.

Dealers who offer their own service plans have a distinct advantage over those who only sell manufacturers’ products.