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Why LSH Auto MD Martyn Webb is building a ‘car retail village’
MD Martyn Webb explains why LSH Auto UK's motor retail vision is a customer-centric, no-pressure environment in sites that share space with other businesses
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Sinclair Group MD Andy Sinclair on making record RoS with used cars
The ability of used car sales to resist economic turmoil is key to their profit-boosting qualities, says Sinclair Group MD Andy Sinclair
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Batchelors Motor Group MD Tony Denton and the 'a la carte' franchise
Batchelors Motor Group MD Tony Denton says narrowing franchise partners and an agile approach to pay models, online sales and business premises have paid off
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Imperial Cars' Mike Bell: why we want to be like a franchised group
Imperial Cars MD Mike Bell explains why he has dropped the ‘supermarket’ and why he wants Imperial to be as much like a franchised group as possible
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Mark Mitchell’s recipe for 4% return on sales? Put people first
MD Mark Mitchell puts Mitchell Group’s industry-leading profitability down to a happy team, happy customers and a keen eye on cost control
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Eddie Hawthorne on making Arnold Clark a modern retailing machine
To chief executive Eddie Hawthorne, Arnold Clark's digital customer experience is as important as its reputation for traditional car sales prowess
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Why Toby Partridge thinks dealers need to be bloody-minded
Toby Partridge talks about moving from running BMW’s Park Lane site to being his own boss at Partridge of Hampshire BMW & Mini
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HR Owen chief Ken Choo on turning car ownership into membership
HR Owen wants its customers to feel like members of an elite club rather than owners of a car, says chief executive Ken Choo
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McGurk Performance Cars MD John McGurk on offering perfect service
Sitting at the centre of a triangle of three Aston Martin dealerships and a stone’s throw from the manufacturer’s HQ in Gaydon, Warwickshire, McGurk Performance Cars has carved itself out an impressive niche between the brand’s franchised network and other independent specialists.
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JCT600 chief executive John Tordoff 'has faith in the future'
John Tordoff had no intention of working in the family firm, but a love of business rather than cars led him to the hot seat
