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Robin Luscombe: ‘We do old-school car sales’
Robin Luscombe wants low-pressure, long-term relationships with his customers and he’s happy to fill the gaps left by bigger dealer groups.
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Glyn Hopkin MD Fraser Cohen on how to ensure excellent results even while expanding
Glyn Hopkin MD Fraser Cohen says centralised management and beating customer expectations allowed the dealer group to keep standards and profits high as it grew
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Sytner's Darren Edwards: ‘What matters is we're the best’
Acquiring two car supermarkets in 2017 made Sytner the UK’s biggest dealer group, but that was never the aim, says chief executive Darren Edwards
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Norton Way Corporate Sales: 'We are driven by our customers’ needs and wants'
Norton Way Corporate Sales' focus on customers, cradle-to-grave fleet services and in-house expertise have delivered, says operations director Richard Siney.
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Alan Day Volkswagen MD Paul Tanner on dieselgate, rising wages and terrorism
Dieselgate, rising wages and even terrorists have hurt his business, believes MD Paul Tanner. 'Our model needs to change,' he says.
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Pendragon's Trevor Finn on technology, used car growth and a new business model
Trevor Finn is confident that his PLC’s growth lies in consumer-focused technology, a more flexible business model and used car sales.
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Perrys Group: ‘We are not a standard dealership’
Nick Beevis hit the ground running as general manager of Perrys Group’s multi-brand Aylesbury site and he’s not finished yet.
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Swansway's Peter Smyth: ‘We’re going back to basics to weather the storm’
Recessions, whether real or threatened, can cause companies to adopt damaging behaviour. Peter Smyth's priority at Swansway this year is stability.
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Vospers: 'Carmakers must help dealers toward 2% profitability'
Vospers chairman Peter Vosper and his MD, Nick Vosper, believe scale, property and efficiency will push up margins, but carmakers must help.
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Collaboration is the key to Jardine's success, says commercial director Jason Cranswick
Jason Cranswick, commercial director at Jardine Motors Group, says collaboration is the key to success, with emphasis on both customer and staff satisfaction.
