Robin Luscombe wants low-pressure, long-term relationships with his customers and he’s happy to fill the gaps left by bigger dealer groups.
Glyn Hopkin MD Fraser Cohen says centralised management and beating customer expectations allowed the dealer group to keep standards and profits high as it grew
Acquiring two car supermarkets in 2017 made Sytner the UK’s biggest dealer group, but that was never the aim, says chief executive Darren Edwards
Norton Way Corporate Sales' focus on customers, cradle-to-grave fleet services and in-house expertise have delivered, says operations director Richard Siney.
Dieselgate, rising wages and even terrorists have hurt his business, believes MD Paul Tanner. 'Our model needs to change,' he says.
Trevor Finn is confident that his PLC’s growth lies in consumer-focused technology, a more flexible business model and used car sales.
Nick Beevis hit the ground running as general manager of Perrys Group’s multi-brand Aylesbury site and he’s not finished yet.
Recessions, whether real or threatened, can cause companies to adopt damaging behaviour. Peter Smyth's priority at Swansway this year is stability.
Vospers chairman Peter Vosper and his MD, Nick Vosper, believe scale, property and efficiency will push up margins, but carmakers must help.
Jason Cranswick, commercial director at Jardine Motors Group, says collaboration is the key to success, with emphasis on both customer and staff satisfaction.
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Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues