Suzuki GB's Dale Wyatt explains why dealers will lose out if the industry adopts a ‘wait and see’ attitude to consumer, legal and technological changes.
Volvo is two years from targets on market share, safety and CI and workshop updates. Kevin Meeks, customer services director, is confident it will hit them.
Isuzu’s Sean Smith on why sharing in-depth product knowledge is vital and why he gets his me-time at the gym
Volkswagen UK brand director Alison Jones says the battle for electric vehicle sales will change the shape and size of VW retailers, but not its network
Kia’s Sanka De Silva believes customer service can never stand still, that his legacy spurs him on and that planning a family holiday is the best way to relax
Škoda UK boss Duncan Movassaghi wants the VW Group car manufacturer to hit 4% market share and is confident his dealers will have the supply to get there
Mitsubishi’s Lucy Collins on keeping up with changes in online car sales and why she gets a thrill from audiobooks
Renault UK MD Vincent Tourette says his dealers face volatility from Brexit, weaker sterling and a declining market, but that his door is always open to them
Kia is verging on the mainstream in the UK. In South Korea Kia is standing out, with its first 'brand exhibition space', Beat360. Craig Thomas paid it a visit.
Alfa Romeo's dealers have given it a kicking, but the Italian brand’s UK boss, Andrew Tracey, believes new lines and premium service will turn the tide.
Japanese brands continued to dominated the What Car? reliability survey, with the Toyota Aygo, Honda Jazz and Lexus CT200h all scoring top marks.
Peugeot UK is shrinking its network, shedding volume and insisting on a new CI, but it is all to boost dealer profits, says MD David Peel
Aston Martin UK boss Dan Balmer believes the carmaker’s first SUV and a doubling of production capacity will please its 21 dealers.
Mazda UK’s Jeremy Thomson on giving his dealers a cost-efficient CI, solving their parts problem and why he wants a UK-Japan trade deal
Phil Webb, head of cars at Honda UK, on why the new Civic means so much to his dealers and why he never wants to be introduced as ‘the boss’
Mercedes-Benz chief executive Gary Savage believes direct manufacturer sales are inevitable, but the new business model presents opportunities for dealers.
Maintaining a strong network has rewarded Kia with record registrations, industry accolades and dealer approval, says sales director Steve Hicks.
Hyundai chief executive Tony Whitehorn is not afraid to try out the latest technologies on the sales side, and now he is taking aim at the workshop.
Mercedes-Benz Vans network boss Sarah Palfreyman is driving her dealer partners to invest in more retail-friendly facilities.
While it is unlikely to catch its German rivals, Lexus is pushing hard to grow sales and awareness in the UK, says director Ewan Shepherd
Between falling sales, fire recalls and Brexit, Vauxhall endured a torrid 2016, but the last thing MD Rory Harvey wants is a knee-jerk reaction
Embedding demonstrator-equipped ‘customer champions’ in service centres will broaden coverage, believes SsangYong managing director Paul Williams.
Toyota GB managing director Paul Van der Burgh is not chasing volume, but quality – in a broader product range, more profitable dealers and better service.
North Europe general manager Peter Denton believes a bigger network, more used sales and better service will help Maserati emerge from its big brother’s shadow.
BMW is expanding its digital sales platform to Mini and its used cars, but the brand says dealers will always be at its heart
