Urgent action is required to address a “critical” skills shortage within Britain’s automotive industry – with up to 5,000 jobs left vacant.
To ‘treat customers fairly’, ask if you would be happy with how your dealerships treat your family and friends.
The National Franchised Dealers Association has raised the cost of FCA compliance, an extended MOT testing period and the BIK diesel surcharge with the HM Treasury.
A used car salesman has been convicted of fraud after admitting making false mileage claims in Auto Trader adverts.
A pair of car dealers have been fined after used car they sold was repossessed from its new owner due an outstanding finance payment of £900.
An investigation by Devon and Somerset Trading Standards into the region’s used car dealers resulted in a total of 13 cars withdrawn from sale following visits to 18 forecourts.
It is a point that cannot be overstated. The worst-case scenario for any car dealer is customers returning to the forecourt demanding their money back.
HM Treasury has appointed Andrew Bailey as the new permanent chief executive of the Financial Conduct Authority (FCA).
Pendragon has been ordered to pay £35,000 in damages and the £50,000 legal fees of a customer who ordered a Porsche GT3 RS4 only to see his dream car supplied to someone else.
An about face by European authorities means dealer marketers and service centres fearing the worst from a forthcoming data law now have reason to be far more optimistic.
A car dealer has been handed a 12 week suspended prison sentence after selling a potentially dangerous car while posing as a private seller.
A BMW salesman's theft of thousands of pounds in cash from a safe at his dealership has been described as remarkably stupid by a judge.
A used car dealer found to have clocked cars, forged documents and knowingly “misdescribed” vehicles has pleaded guilty to fraud following an investigation by trading standards officials.
Close Brothers Motor Finance appoints Luke Sugden as credit risk director as part of a push to boost dealers' FCA compliance and meet consumer expectations.
If not already in place and in line with other compliance protocols a senior member of staff should be appointed as compliance officer, overseeing training and risk assessments.
The head of car dealer group The Verve which went bust in 2013 has been banned from acting as a company director until 2023 because of “dishonest practices”.
MotoNovo Finance has launched a new concept in car finance which allows customers to facilitate their own application via an innovative new app.
Close Brothers Motor Finance is calling on dealers to change their attitudes towards industry regulation or face the consequences.
Neath bodyshop DM Accident Repair Centre has been fined £20,000 after it failed to comply with an improvement notice issued by the Health and Safety Executive.
Activity relating to the VAT treatment of dealer deposits and a possibility some dealers have declared too much VAT has led HMRC to review dealer incentives.
The Financial Conduct Authority (FCA) has proposed mandating new tactics designed to help consumers shop around for insurance.
Driver training on the national curriculum could provide a welcome boost to the economy as well as road safety, campaigners have claimed.
The FCA is seeking views on whether the level of protection provided to SMEs in its handbook of rules and guidance is “broadly right”.
Tribute was paid to the “energy and resilience” of the car finance sector when Stephen Sklaroff addressed the FLA’s 12th annual Motor Finance Convention.
The Financial Conduct Authority has begun consultation on a raft of changes to PPI complaint handling rules.
