Dealers should try to retain the expertise and experience of their older workers.
Brayleys Cars MD Paul Brayley explains why he has changed his group’s financial reporting year, its recruitment processes and its management systems.
While training and development form a vital part of modern motor retail operations, the sector still suffers from a poor perception among job-seekers and struggles to attract high-calibre applicants.
An in-house architect, Phil Lambert loves the challenge of making sure Chorley Group gets the best value for money from fit-for-purpose buildings.
Flexible working can increase staff retention and attract women to the motor retail industry.
Mental health problems linked to work pressure cost UK employers £30 billion a year
Changing legislation poses challenges for how motor retailers deal with their workers
Training staff to engage customers efficiently on every communication channel will pay off.
Trusting staff to use their best judgement at work helps them to be more innovative and productive, says Lucy Adams, the former head of human resources at BBC.
Good funding links and a trained sales force can boost local sales of company cars.
Motor industry leaders tell Tom Seymour that patience, the right attitude and learning every day are key to their success.
Car dealers need to look beyond the sales department to identify their rising stars.
Recruitment is one of the top priorities for the managing director as he aims to ‘mould’ his team to sell the ‘Steven Eagell way’.
The lack of women in dealerships’ boardrooms, workshops and showrooms is hurting their business, says Julia Muir, the founder of the Automotive 30% Club.
Average chief executive’s pay jumps 39% and finance director salaries increase 19% to five-year high as average motor retail wages increase by 2.6%.
Keeping staff and software up to date is the best protection against the rise in business hacking
Automotive IT firms are adding capabilities and extending systems to tablet devices to let staff deal with customers away from the desk.
Hiring the right people is crucial, but getting them to stay, let alone develop, can be a struggle. Dealers and recruitment experts share their advice.
Expert advice on recruiting, retaining and developing a motivated and skilled workforce from the AM & IMI People Conference.
Skoda and Suzuki car dealer Progress was named 'a company to inspire Britain'. Managing director Terence Byrne credits the 'can-do' attitude of his staff.
Sales is as much about the person as the product, former Virgin Airlines’ crew boss Linda Moir told the AM Executive Breakfast Club
Managing director Mark Robinson explains Meridian Motor Group’s rapid recent growth and how he and his staff will unite the business under the Vantage brand.
Every month, AM profiles at least one dealer in depth, exploring different aspects of the motor retail industry. These are the 13 dealers we interviewed in 2014.
Ridgeway Oxford Audi head of business Alex Matschy on keeping a focus on people in his sparkling, new ‘terminal’ site.
Chairman John Clark talks about his motor group’s pragmatic approach to upselling and why, despite record financial results, he won’t let himself be carried away by the current strength of the car markets.
