AM Online

Fix Auto Loughborough owner reveals plans for express repair centre

Fix Auto Loughborough owner Paul Smith has announced plans to transform a 10,000 sq ft unit next to the existing its bodyshop into a  Fix & Go express centre.

Repairs that can be completed in two days or less will be carried out at the new centre, leaving the existing bodyshop to carry out predominantly heavier repairs.

The new centre will have a four-bay STL moveable spraybooth for up to four work-flow lines, along with equipment and fast repair technology to create additional repair capacity of more than 60 LCVs and cars per week.

Smith said: “This is a great opportunity to develop a new site with the potential industry capacity issue looming.

“The time is now right to completely revisit and assess our processes while reviewing new technologies available in today's market which will dramatically decrease our cycle time.

“Repair process time is actually increasing as the complexity of repairs is getting higher, coupled with ever-increasing customer expectations which often exceed original build specifications.

“By looking at new available equipment and technologies, alongside continuous process reviews, our team will be engaging with forward thinking suppliers in order to reduce ‘dead process time’.  

"This will ensure substantial improvements in customer cycle times while maintaining excellent cost control and quality.

"It is our opinion this approach will provide an improved and leading edge customer experience for our clients while ensuring our business will be sustainable going forward and able to meet the demands of the future."

Click here for aftersales best practice and procurement insight

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login.

Login to comment


No comments have been made yet.