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Epyx introduces aftersales business reporting platform

Tim Meadows Epyx

Epyx has announced the release of a new reporting platform designed to give aftersales departments an enhanced insight into their business.

The new Network Performance and Opportunities Report (NPOR) provides graphs, charts and tables that show how they are performing against recent years with comprehensive benchmarking.

The information has real business value, claimed Tim Meadows (pictured), commercial director, showing where job leakage to other providers is occurring and on which job types, where missed opportunities for sales are taking place, and also compares hourly repair rates.

Meadows said: “We have previously made this kind of information available as raw data to our operators but the new reporting is vastly better.

“There are a range of enhancements including reports covering geographical areas by radius, performance on job types such as MOT and servicing, and even analysis by specific model.

“All of this is presented in an easy-to-understand graphical form and applies directly to the management of our clients’ businesses.”

Meadows explained that the NPOR was all about providing service and maintenance outlets with accurate intelligence that can be applied directly to their business.

“The fleet service and maintenance sector in which they operate is highly competitive and this information will give them the ability to identify where they are performing well and, crucially, where future improvements can be made,” said Meadows.

“In an industry where high quality data is difficult to find, what we are offering has clear value.

“The feedback that we have received from trials have been very positive and, even before announcing the product to the market, we have sold almost 200 subscriptions.

“We hold a lot of very useful data on all kinds of SMR activity and plan to develop them into a range of reports for leasing companies, manufacturers and dealerships.”

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