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Three UK dealers celebrated among Toyota’s best

Ichiban award winners (left to right): Paul Van der Burgh, president and managing director Toyota (GB) PLC; Johan van Zyl, president and chief executive; Toyota Motor Europe, Robert Bennett, centre principal RMB Toyota; Jonathan Jarrett, managing director, Oakmere Toyota; Steve Davidson, general manager, Burrows Toyota Barnsley; Dean Cooper, operations director, Burrows Toyota Barnsley; Hiroaki Nanahara, executive vice-president, Toyota Motor Europe; and Richard Balshaw, director customer services Toyota (GB) PLC

Three of Toyota’s UK retailers have been named among the manufacturer’s best in Europe, receiving Ichiban awards for their excellent performance in customer service, sales and aftersales.

RMB Toyota Northallerton, Burrows Toyota Barnsley and Oakmere Toyota Northwich all confirmed their premier status alongside 42 other retail businesses from across Europe.

The UK-based businesses were selected for the accolade from Toyota’s European network of 2,300 retailers in 33 countries.

For both Burrows and Oakmere it was a third success in the annual awards in four years.

Senior executives from the three businesses collected their trophies from Dr Johan van Zyl, president and chief executive of Toyota Motor Europe, at a ceremony in Antwerp, Belgium, on Tuesday.

Robert Bennett, managing director, RMB Toyota Northallerton, said: “I am immensely proud to have received this most prestigious award for Toyota’s European retailers.

“First thanks must go to all our customers who choose RMB to deliver their motoring experience and for recommending us to other.

“Also, I must give a massive shout-out to our team, suppliers and business partners alike for making this fantastic achievement possible.”

Steve Davidson, general manager of Burrows Toyota Barnsley, said: “This third award for us confirms our belief that a customer-focused team can deliver outstanding results.

“Doing a great job for the customer means that they have faith in our site and the work we do, and ensure that they continue to give us our business.

“This is a fantastic achievement for all the Burrows Toyota Barnsley team.”

Jonathan Jarratt, managing director of Oakmere Toyota Northwich, said: “We feel honoured and privileged to have won an Ichiban award again.

“Our ethos is to ensure that every customer is made to feel part of the Oakmere Toyota family and that we consistently deliver an exceptional level of service.

“We strive to make our customers feel truly valued and we are delighted that this has been recognised by Toyota with this prestigious award.

“The presentation means the world to our staff and to me personally, I am so very proud of the entire team.”

Dr van Zyl said said: “The Ichiban award winners have demonstrated how putting the customer first drives business success.

“Toyota wants to be number in customer recommendation in every market in Europe.

“The most important goal is to be number one in the hearts and minds of our customers everywhere.”

 

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