customer satisfaction
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Latest News 27 JulHonda's franchised car dealers top Driver Power customer satisfaction rankings
Honda UK’s franchised car dealers topped the Auto Express Driver Power Survey’s rankings for customer satisfaction survey.
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Market Insight 23 DecCar buying satisfies customers but dealer staff need to improve, research finds
Analysis by Driver Power's Shopper Survey has found consumers criticisms of dealership staff account for three out of four areas in which their expectations were not met.
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Used Cars 24 AugStudy reveals the ‘best’ and ‘worst’ cities to purchase a used car
New research by Moneybarn has revealed the 'best' and 'worst' cities in the UK to purchase a used car.
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Manufacturer 9 FebSuzuki ranked third in UK customer service index
Suzuki has achieved a high-ranking position in the latest Institute of Customer Service’s UK Customer Satisfaction Index, taking 23rd place overall and third in the automotive sector.
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Opinion 29 JunRecognition of retail's 'front-line' workers will bring post-lockdown success
As Scotland's car dealers re-open their showrooms to sales customers, Jo Causon, the chief executive of The Institute of Customer Service, tells AM that recognition of front-line retail staff is the key to post-lockdown success.
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Opinion 25 JunHow to uphold your business's brand persona post-lockdown, guest opinion
After almost three months of shuttered showrooms, the Government’s easing of lockdown restrictions meant car dealers in England were able to reopen their doors from June 1, Northern Ireland June 8 and Wales just this week.
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Aftersales 28 MayLexus retailers top What Car? aftersales customer service rankings
Lexus’s franchised retail network has taken the Japanese premium car brand to the top of a What Car? ranking of the UK’s top car service and maintenance providers.
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Manufacturer 12 JulSuzuki dealers help brand top customer service index
Suzuki has commended its dealer network after being named the top performing car brand in the Institute of Customer Service’s UK Customer Satisfaction Index.
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Car Dealer News 10 JunCustomer satisfaction is key to avoiding used car price dips
JudgeService has urged dealers to focus on improving customer satisfaction and attention to detail to help drive stock turn and avoid “book” drops.
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Car Dealer News 25 AprStar treatment for loyal Newton Honda customer of 40 years
Newton Honda has given the star treatment to its longest-standing customer, 92-year-old Mr Bickerstaff, who has been with the dealership for more than 40 years.
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Manufacturer 24 AprLexus named best manufacturer by Auto Express Driver Power
Lexus has been named as the Best Manufacturer in the Auto Express Driver Power Survey for the third consecutive year.
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Finance 23 AprFCA reports 5% drop in finance and insurance complaints in H2 2018
PPI continued to account for the vast majority of complaints received by the Financial Conduct Authority (FCA) as the overall number of consumers demanding redress declined by 5% in the second half of 2018.
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Manufacturer 17 AprUK’s best cars to own revealed by Auto Express
The Toyota Prius hybrid has been named as the best car to own in Auto Express magazine’s 2019 Driver Power Survey.
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Manufacturer 16 AprSuzuki celebrates JD Power customer satisfaction survey success
Suzuki GB has celebrated its success in the annual JD Power customer service satisfaction survey by praising “brilliant, bespoke customer service” of its high-performing retail network.
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Latest News 15 AprCar dealer jailed after moving business amid customer's BMW complaints
A car dealer who moved his home and business after receiving complaints from the buyer of a “dangerous and unroadworthy” BMW X5 has been jailed for 12 months.
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Manufacturer 28 JanSuzuki voted top brand in 2019 customer satisfaction index
Suzuki has been voted number one car brand in the Institute of Customer Service’s January 2019 Index, achieving its best ranking ever.
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Car Dealer News 22 JanCotswold Mini Cheltenham wins the brand's Retailer of The Year award
Cotswold Mini Cheltenham claimed Mini UK’s Dealer of the Year title during an event celebrating the successes of the brand’s 139 franchised retailers.
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Manufacturer 4 DecDacia is top car manufacturer for brand advocacy
Dacia is the UK's top car manufacturer when it comes to brand advocacy, according to the results of a recent poll conducted by YouGov.
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Manufacturer 16 OctBMW, Ford, VW left in SsangYong's dust in Honest John awards
SsangYong is Britain’s most satisfactory car brand, according to the 2018 Honest John Satisfaction Index survey of 10,000 car owners.
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Aftersales 30 AugMotor Ombudsman paints ‘positive picture’ as it celebrates 10th anniversary
The Motor Ombudsman has revealed that despite an upsurge in demand for assistance, the 10-year anniversary of its Service and Repair Code reveals a positive picture of the UK's automotive sector.
