Suzuki has commended its dealer network after being named the top performing car brand in the Institute of Customer Service’s UK Customer Satisfaction Index.
JudgeService has urged dealers to focus on improving customer satisfaction and attention to detail to help drive stock turn and avoid “book” drops.
Newton Honda has given the star treatment to its longest-standing customer, 92-year-old Mr Bickerstaff, who has been with the dealership for more than 40 years.
Lexus has been named as the Best Manufacturer in the Auto Express Driver Power Survey for the third consecutive year.
PPI continued to account for the vast majority of complaints received by the Financial Conduct Authority (FCA) as the overall number of consumers demanding redress declined by 5% in the second half of 2018.
The Toyota Prius hybrid has been named as the best car to own in Auto Express magazine’s 2019 Driver Power Survey.
Suzuki GB has celebrated its success in the annual JD Power customer service satisfaction survey by praising “brilliant, bespoke customer service” of its high-performing retail network.
A car dealer who moved his home and business after receiving complaints from the buyer of a “dangerous and unroadworthy” BMW X5 has been jailed for 12 months.
Suzuki has been voted number one car brand in the Institute of Customer Service’s January 2019 Index, achieving its best ranking ever.
Cotswold Mini Cheltenham claimed Mini UK’s Dealer of the Year title during an event celebrating the successes of the brand’s 139 franchised retailers.
Dacia is the UK's top car manufacturer when it comes to brand advocacy, according to the results of a recent poll conducted by YouGov.
SsangYong is Britain’s most satisfactory car brand, according to the 2018 Honest John Satisfaction Index survey of 10,000 car owners.
The Motor Ombudsman has revealed that despite an upsurge in demand for assistance, the 10-year anniversary of its Service and Repair Code reveals a positive picture of the UK's automotive sector.
An estimated two million Brits regret “jumping straight-in” to the first finance deal offered without shopping around, research has revealed.
Lookers has become the only UK motor retailer to receive two Mumsnet rated retailer badges in response to its family focussed dealership developments.
Luscombe Motors Car Shop won Retailer of the Year accolades as Auto Trader rewarded the efforts of the UK’s best car dealers at its 11th annual Retailer Awards.
Land Rover came top of the premium car brands as Mini topped the volume sector in the results of JD Power’s latest Customer Service Index (CSI) Study.
Kia has launched Kia Promise, a seven step initiative to boost customer retention and satisfaction.
MotoNovo Finance has celebrated a 94.5-out-of-100 rating average from almost 290,000 car buyers who have rated its funding product.
A £3.4 million Pagani Zonda supercar is at the heart of a legal battle between its tycoon owner and the London-based dealership which sold the car.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues