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Motorpoint delivers 1,000 cars during lockdown

Maidenhead-based Gillian Fisher was the 1,000th person to have her new car brought to her doorstep by Motorpoint

Independent car retailer Motorpoint has delivered 1,000 cars during the coronavirus lockdown via its free home delivery service.

The ID50's top business by turnover, which has a network of thirteen branches across England, Scotland and Wales, launched its contactless purchase initiative in late March.

All cars are provided with a 14-day money back guarantee.

Maidenhead-based Gillian Fisher was the 1,000th person to have her new car brought to her doorstep by Motorpoint. She decided to upsize her Fiat 500 to a Mini Cooper S.

“I’ve bought other cars from Motorpoint and found the experience really quick and easy,” Fisher said. “I’ve been thinking about upsizing to a bigger car for a while so went onto the Motorpoint website a few days ago and when I found out they were able to deliver to my home rather than me make the 100-mile plus round trip to my nearest branch in Chingford in London I decided to buy it online.

“Not only was the whole process quick and easy once more but having your new car brought to your home is so convenient and, at times like these, makes such as difference in terms of helping to keep us all safe.”

Robert Jones, general manager of Motorpoint Chingford, delivered the car to Fisher’s home. He said: “Our free home delivery service has proved extremely popular since going live. Not only does the customer choose the time when they want their car delivered to their door during the week but thanks to our 14 day money back guarantee they can do so with complete confidence.

“We look forward to delivering the next 1,000 cars and light commercial vehicles to customers’ homes over the coming weeks.”

Motorpoint, which was recently awarded Platinum status by Feefo for its customer service, currently has more than 5,000 low mileage, nearly new cars and light commercial vehicles available from more than 30 different manufacturers.

Customers who would still prefer to physically collect their car can do so using contactless collection.

The facility allows customers to adhere to the latest social distancing guidelines and choose, buy and drive away without any physical contact with a member of staff.

This includes test drives which can now be done without someone from Motorpoint being present in the car.

In late March Motorpoint chief executive Mark Carpenter has vowed to give-up his own income from the used car supermarket business in order to top-up the wages of ‘furloughed’ staff during the COVID-19 coronavirus lockdown.

The boss of the ID50’s top independent car trader by turnover said that he would forego his usual income from the business as part of a bid to ensure that none of its staff placed on the Government’s Coronavirus Job Retention Scheme earned less than the real living wage.

Carpenter said: “At Motorpoint we have always set out to do things differently from the rest of the industry.

“We have furloughed all site-based employees and the vast majority of our office-based teams. What we are also doing is topping up salaries to ensure no one receives less than the real living wage.

“To support this salary top up I will be giving up my salary during this time, and all our executive team and operational directors have agreed to take voluntary pay cuts.”

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In this issue

First steps out of lockdown

Dealers prepare to get back to business / p6 - 13

Kia Motors UK 

Will coronavirus stall its surge with electric cars? / page 32

Finance

Fair treatment in a crisis and EV funding for the future / p37

Caring for your people

Mental health and wellbeing rises up the workplace agenda / p60

 

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