Renault and its dealer network is the first manufacturer to subscribe to Motor Codes’ new Consumer Rights Act online training programme.
UK businesses have had to comply with new rules which relate to a consumer’s right to reject their purchase or have it repaired. The new legislation also aligns and modernises eight existing pieces of consumer legislation and covers new areas, including digital content. The RAC recently revealed that most motorists are unaware they can get a full refund on a faulty car within 30 days of purchase.
Motor Codes delivers the training in partnership with the Chartered Trading Standards Institute (CTSI). The training provides advice on the implications of this new legislation for traders, case studies and an examination that will help make them compliant.
Stephen Whitcombe, Renault head of network quality and training, said: “We’re fast tracking to being the first UK manufacturer to comply with this very important consumer legislation.
“The Motor Codes training package will ensure that all our head office staff and dealership network are fully compliant with the Consumer Rights Bill.’’
Whitcombe said Renault sees the legislation as a positive for the way relationships are managed with customers.