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Servicing Stop launches video verification to build customer trust

Car servicing provider Servicing Stop has launched image and video verification to improve customer trust.

A mechanic uses  a standard smartphone, uploading video or images which are sent in email and text together with the suggested work.

The customer can accept or decline the work on their phone or online. If they haven't done it within 30 minutes, an advisor will call them up and ask.

The company’s joint-chief executive Oliver Richmond said: “Our goal is to radically improve the motorist’s experience of car servicing.

“Numerous studies have highlighted ‘trust’ as the customer’s biggest bugbear during the servicing process.

“We believe in a greater level of transparency, as well as embracing new technology – such as video and photo images - that can enhance the service experience.”

The Engine Customer Experience Survey in August revealed that only 10% of customers trust automotive brands, a similar study conducted by Auto Trader earlier this month showed that only 7% of UK consumers trust used car dealerships.

Servicing Stop offers car services and MoTs including free nationwide collection and delivery from a chosen location. It has a network of more than 1,500 garages. It is owned by the two founders brothers Oliver and Toby Richmond and the two founders of WeBuyAnyCar, brothers Noel and Darren Mckee who were the first angel investors in the fledgling company in 2010.

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