Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.
Honda Motor Europe has entered into a new rolling partnership agreement with Castrol as its sole recommended lubricants supplier.
Dealers are missing crucial information in almost one third of their customer aftersales records, according to new research by Marketing Delivery.
Hyundai Motor UK has reappointed Verex to operate its customer motor insurance and accident aftercare programmes.
One-in-three woman drivers believe they have been overcharged by garages because they are a female, according to new research by new car maintenance and ownership service, Motoreasy.
Warranty Direct founder Duncan McClure Fisher has retruned to the automotive industry to launch Motoreasy, a new online car ownership and maintenance service.
Solera Holdings has entered into a definitive agreement to acquire Autodata as part of ambitious plans to “digitise vehicle ownership”.
The Institute of Motor Industry has repeated calls for new standards for EV technicians, stating that workshop injuries could result from charges that are “worse than being plugged into the electric chair.”
How do the repairs bills for the luxury German brands BMW, Audi and Mercedes compare?
A self-employed garage mechanic was fined after a customer suffered spinal fractures and a slipped disc when he fell into an inspection pit while collecting his vehicle.
The Independent Automotive Aftermarket Federation (IAAF) announced the appointment of Andy Savva as its new vice-president after exploring the theme ‘How to survive and thrive post Brexit’ at its annual conference.
AA Garage Guide has joined forces with the recently-launched Motor Ombudsman to drive forward the platform’s aim to promotes “quality first”.
Research into motorists’ spending habits has revealed that most will buy 14 cars and spend a total of £212,904 running them during their lifetime.
Manufacturer monopolised access to vehicle data jeopardises competition, innovation and consumer choice according to a coalition of insurers, the automotive aftermarket, dealers, leasing companies and consumers.
McLaren Automotive has delivered the promise of a wider warranty car parc with the introduction of a 12-year extended package for its new car customers.
Your dealerships’ service staff need to be masters of many trades to serve growing numbers of customers effectively.
One in three Mercedes-Benz Vans franchisees will be operating its workshop 24 hours per day this winter to help business customers on the road.
Embedding demonstrator-equipped ‘customer champions’ in service centres will broaden coverage, believes SsangYong managing director Paul Williams.
Nissan will provide motorists with connected service alerts in 2017 as it takes the first steps towards connected motoring.
As the importance of the aftermarket continues to grow, along with the range of tools to manage it, but many organisations are missing out on an opportunity.
