Coachworks Consulting
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Retailing 16 SepHow dealers' customer experience has adapted to social distancing
UK car dealers Perrys, Gravells and Clive Brook Volvo discuss the strain of continuing to delight customers and trade profitably in a new COVID-19 socially distanced world.
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Used Cars 27 AprAre used approved schemes hurting dealer profitability?
Times have changed dramatically but has the industry moved with them to get the most value out of approved used car schemes? AM investigates...
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Opinion 2 JulLow overhead absorption is damaging OEMs and car retailers, a guest opinion
Original Equipment Manufacturers (OEMs), their National Sales Companies and franchised car retailer networks need to upweight plans to stop the erosion of overhead absorption across the franchised sector, if the viability of their operations is to be improved and customer confidence maintained.
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Aftersales 28 MayLong term damage caused by ‘acceptance’ of low overhead absorption
Franchised dealers need to recruit more technicians, target increased retail work and address poor workshop utilisation to buck the trend of “an institutionalised acceptance of low overhead absorption”.
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Market Insight 4 Apr'Continued political uncertainty’ blamed for March’s 3.4% new car sales decline
The SMMT has called on Government to bring an end to the threat of a ‘no deal’ Brexit to restore consumer confidence following a 3.4% decline in new car registrations during March.
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Car Dealer News 20 Mar
Record UK employment means dealers may struggle to recruit
Car retailers could find recruitment much tougher as UK employment reaches a record high, warns Coachwork Consulting.
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Supplier News 15 FebCar dealers adopt ‘guerrilla tactics’ to sell diesel vehicles
Coachworks Consulting has suggested that car dealers will be forced to adopt “guerrilla tactics” to sell new diesel-engined cars when the new 19-plate is introduced in March.
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Car Dealer News 25 JanDealers warned to prepare for record MOTs
Franchised car dealers should prepare for a rise in demand for MOTs as a record number of cars are due for their first test this year.
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Aftersales 19 DecFranchised dealers' vehicle health check oversight costs £17m
The UK’s franchised dealerships missed out on more than £17 million worth of service revenue in the final months of 2018, according to new data published by autoVHC.
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Aftersales 17 Dec
Dealers ‘lose revenue’ with poor vehicle health check management
Motor retailers could be putting safety and revenue at risk due to lack of robust Vehicle Health Checks (VHCs) management, according to Coachworks Consulting.
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Digital Marketing 23 NovUnder-performing dealers need a digital ‘shake-up’ to help boost sales
Many under-performing retailers are failing to turn leads into sales opportunities by not having suitable processes in place, according to Coachworks Consulting.
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Market Insight 4 OctSeptember car sales decline has ‘brutal’ impact to dealer profitability
September’s 20.5% decline in new car registrations will have a “brutal impact” on some franchised car dealers’ Q3 and full year profitability, according to Coachworks Consulting.
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Supplier News 13 SepVRA questions whether 2019 will be ‘the year of the used van’
The Vehicle Remarking Association will ask whether 2019 will be “the year of the used van” when it hosts members at Manheim’s Bruntingthorpe auction site next week.
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Market Insight 5 SepWLTP car sales rush sparked 23.1% August registrations rise, SMMT reveals
Car manufacturers rush to sell new cars which are not compliant with the new WLTP and RDE fuel economy and emissions legislation has created a “false economy” in which sales rose 23.1% in August.
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Market Insight 14 AugCar retailers face post-Brexit employee shortage, claims Coachworks Consulting
Car retailers across the UK could be faced with post-Brexit recruitment shortages unless free movement of labour within EU borders is agreed, according to Coachworks Consulting.
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People News 24 Jul
Car dealers are using new vehicle market challenges as 'a blunt instrument' to reduce headcounts
Dealers are looking to cut costs by not replacing staff who leave, but this is having a knock-on effect to profitability, according to Coachworks Consulting.
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People News 18 JulFill staff vacancies or risk damaging profitability car dealers warned
Profitability is at risk as car dealers are reacting to the declining new car market by not filling staff vacancies.
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People News 10 JulCoachworks Consulting recruits former JCT600 director Simon Parker as non-executive director
Former JCT600 director Simon Parker has joined Coachworks Consulting as a non-executive director in a bid to help the business achieve its “strategic aim” of doubling turnover.
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Supplier News 1 Jun
Tailor test drive routes to improve conversion rates, urges Coachworks Consulting
Dealers need to tailor test drive routes and offer more than the standard “15 minutes around the block” in order to improve their conversion rates, Coachworks Consulting has said.
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Aftersales 23 AprAddress aftersales soft skills to improve customer engagement, urges Coachworks Consulting
Coachworks Consulting is calling on car brands to review the soft skill shortfall which is limiting aftersales staff ability to engage with customers.
