customer experience
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Car Dealer News 30 SepAM Awards 2021 winner: Best Online Consumer Experience, Peter Vardy Group
The AM Awards judges voted Peter Vardy Group as winner of the 2021 event’s Best Online Consumer Experience.
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Car Dealer News 28 SepAM Awards 2021 winner: Best in Customer Service, Accrington Garages Vauxhall
Accrington Garages Vauxhall leveraged its family-run ethos to claim the AM Awards 2021’s Best in Customer Service accolade.
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Car Dealer News 24 SepAM Awards 2021 winner: Best Dealership, Steven Eagell Toyota Milton Keynes
Constant evolution and improvement of the Milton Keynes Toyota retail formula were recognised by judges as Steven Eagell’s flagship site was named Best Dealership at the AM Awards 2021.
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Market Insight 22 Sep4 in 5 car buyers prefer dealership purchase, Vertu survey finds
Fewer than one in five consumers are happy to buy a car remotely after only watching a personalised video or a live virtual walkaround, new consumer research has found.
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Digital Marketing 14 SepDealers urged to review digital marketing's geographic reach
JudgeService is urging dealers to increase their digital marketing reach to attract the increasing number of car buyers prepared to travel further to visit showrooms.
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Car Dealer News 8 SepPorsche top for sales, Lexus top for service, Driver Power research finds
Consumers love Porsche's sales experience the most in the UK, according to Driver Power annual research published by Auto Express today.
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People News 11 AugVertu targets 'customer centric sales' under new sales director Steve Rowe
Vertu Motors has appointed Steve Rowe as its new group sales director as is recruits 50 new head office employees to improve online sales and customer relationships.
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Opinion 10 AugAgency shift to have ‘profound impact’ on car dealerships, opinion
In his latest opinion column for Automotive Management (AM), professor Jim Saker considers the ‘profound impact’ of a shjift to agency-style franchise agreements for car retailers.
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Market Insight 9 AugJust 10% of car buyers want wholly-online retail experience
Just 10% of UK car buyers plan to embrace a wholly online car retail experience facilitated by click and collect or click and delivery, JudgeService survey data has revealed.
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Manufacturer 28 JulHyundai Kona owners vote compact SUV to Driver Power awards victory
Owners of the Hyundai Kona voted the compact SUV to victory as the Auto Express Driver Power Awards car of the year for 2021.
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Market Insight 21 JulCar buyers to avoid showrooms which have ditched COVID safety measures
Almost two thirds of UK car buyers will steer clear of showrooms that have fully embraced July 19’s “freedom day” by ditching their COVID-19 safety measures, a What Car? survey has revealed.
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Latest News 15 JulAM webinar to explore car retail's 'vital' tech-led customer experience strategies
Car retail bosses from across the UK to deliver insight and advice on how businesses can improve their own "vital" customer experience stratagies through technology in a free AM webinar.
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Opinion 23 Jun'Reports of the death of car dealers are greatly exaggerated', opinion
In an exclusive 'guest opinion' for AM, Dealerweb director Martin Hill asserts that reports of the death of the traditional car retailer have been greatly exaggerated.
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Opinion 8 JunHow much disruption can the car retail sector take?
It is always interesting to reflect on how the emphasis in the UK's car retail sector has changed over the years.
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Manufacturer 7 JunGenesis Motor Europe targets Stellar start to UK premium car retail
Genesis Motor Europe has partnered with retail brand experience specialist Stellar to help create its Westfield London studio and is set to make its debut at the Goodwood Festival of Speed 2021.
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Market Insight 26 May
Franchised car retailers remain sector's ‘most trusted’ dealers, survey finds
Car buyers returning to the market following a series of COVID-19 lockdowns have told What Car? that they trust franchised car retailers more than their competitors – including new online disruptors.
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Car Dealer News 18 MayEight Kia dealers earn Customer Reputation Award
Eight Kia dealerships have been awarded the 800 Award by Reputation, each achieving more than 800 points out of 1,000.
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Car Dealer News 6 MayKia dealers’ hat-trick with Institute of Customer Service (ICS) accreditation
Kia Motors UK retailers Ken Jervis, Gravells and Drayton Motors have scored a hat-trick of Institute of Customer Service (ICS) accreditation – each achieving a ‘ServiceMark with Distinction’.
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Digital Marketing 30 MarVertu Motors and Macklin Motors renew Formula One sponsorship
Vertu Motors’ Bristol Street Motors and Macklin Motors have renewed its sponsorship of Channel 4's coverage of Formula One.
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Manufacturer 16 SepTTEC to operate Volkswagen Group customer service from new Leeds facility
Volkswagen Group’s new customer contact centre is set to be operated from a new 22,000 square-foot facility in Leeds after its appointed US service operator TTEC to operate the service.
