One-in-three woman drivers believe they have been overcharged by garages because they are a female, according to new research by new car maintenance and ownership service, Motoreasy.
YouGov research commissioned by Carwow has revealed that customers would rather feel confident that they paid a fair price for their vehicle than the lowest possible price.
A fifth (21%) of UK motorists have paid more for a vehicle than its true value with new drivers among the most common victims of over-pricing, according to research carried out by HPI.
A third of potential customers who start their buying journey with an online enquiry will take their business elsewhere if they do not garner a response within four hours, according to a consumer survey conducted by Dealerweb.
Renault’s franchised dealers soared to the top of the customer satisfaction charts with a strong showing from 38,000 surveyed customers in the annual Driver Power dealer chart.
JudgeService has moved to larger premises and launched a recruitment drive to support the company’s rapid growth following a record year for the UK motor industry.
The Tesla Model S has come top in the Driver Power survey of 50,000 car owners. Runners-up in the Auto Express survey were the Renault Zoe and Renault Kadjar.
JudgeService Research has launched a new survey dealers can use to understand customer loyalty and pinpoint a customer’s preferences.